What is Salesforce B2C Commerce Cloud?
The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
2
Since last award
93 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2C Commerce Cloud?
Pros
- Reliable
- Respectful
- Inspires Innovation
- Helps Innovate
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Search
Order Management
Content Management
Reporting and Analytics
Payment Processing
Catalog Management
Predictive Recommendations
Content Localization
Retargeting Capabilities
Microsite Management
Order Portal
Vendor Capability Ratings
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Business Value Created
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Breadth of Features
Salesforce B2C Commerce Cloud Reviews
Vijay D.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best B2C tool for online business
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
It helps me to manage my online store, it's easy to use, economical, and have more features than others similar application.
What is your favorite aspect of this product?
It's available for all scale of your online business
What do you dislike most about this product?
Nothing. I'm really enjoying its features
What recommendations would you give to someone considering this product?
It's best for your online business store, especially when you are doing business to consumer business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Yogesh S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
Flexible Platform with Great Scalability
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
Advanced AI-Powered personalization for targeted customer experiences.
What is your favorite aspect of this product?
The scalability and flexibility allows businesses to adapt and grow without limitations
What do you dislike most about this product?
The initial setup can be tough for new users, requiring dedicated training and onboarding.
What recommendations would you give to someone considering this product?
Use Salesforce's extensive support resources and community forums for ongoing assistance and best practices and it is excellent product
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Meet D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Flexible and easy to use product
Likeliness to Recommend
What differentiates Salesforce B2C Commerce Cloud from other similar products?
It integrates with Salesforce's customer relationship management (CRM) tools, offering a good solutions for businesses to manage their online sales channels compared to other similar products.
What is your favorite aspect of this product?
From product catalog management to powerful marketing tools and analytics, it provides businesses with the tools they need to create personalized experiences for their customers that is one of my favorite aspect
What do you dislike most about this product?
configuring the platform to align with particular business needs requires more time and resources that is where improvement can be done.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy