Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

8.3 / 10
Category
Salesforce Chatter
8.3 / 10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

84 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

4% Negative
7% Neutral
89% Positive

Pros

  • Generous Negotitation
  • Includes Product Enhancements
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 84

File Sharing Collaboration

87

Granular Access Management

87

Document Collaboration

86

Integration With Productivity Tools

85

Screen Sharing

85

Instant Messaging

84

Task Management

83

Notifications

82

Search

82

Cross Platform Support

82

Voice and Video Collaboration

81

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

99

Ease of Implementation

98

Quality of Features

98

Vendor Support

98

Ease of Data Integration

97

Product Strategy and Rate of Improvement

95

Availability and Quality of Training

93

Ease of Customization

91

Ease of IT Administration

88

Breadth of Features

85

Business Value Created

73

Salesforce Chatter Reviews

Santosh P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Best tool to communicate with team.

Likeliness to Recommend

9 / 10

What differentiates Salesforce Chatter from other similar products?

Salesforce chatter Ui experience is better compared to other similar products, and it is lightweight.

What is your favorite aspect of this product?

We can share the important data with our team members and can communicate with them can share files as well which builds the interaction in a best possible way.

What do you dislike most about this product?

Nothing at the moment everything looks good.

What recommendations would you give to someone considering this product?

Salesforce is a dominating in CRM tool so they are good in technology, so can go with this product.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Caring

Somasundaram A.

  • Role: Industry Specific Role
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Intuitive and user friendly interface

Likeliness to Recommend

10 / 10

What differentiates Salesforce Chatter from other similar products?

It enables quick communication and user friendly. Highly recommended

What is your favorite aspect of this product?

Easy to communicate and much easier post like other social media products

What do you dislike most about this product?

Notifications would be one and team might work on developing the notification sent to user

What recommendations would you give to someone considering this product?

It is a user friendly product and does not require much training. Highly recommended

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Dimitar K.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Fantabulous BIM Program of 2023: Chatter

Likeliness to Recommend

10 / 10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter offers a wide array of BIM features unlike Google Chat.

What is your favorite aspect of this product?

How it allows me to create unlimited communication channels under one roof.

What do you dislike most about this product?

What it doesn’t offer it enhances it via integration with external apps.

What recommendations would you give to someone considering this product?

To save time when sending large files online and sending direct messages, I would recommend Salesforce Chatter.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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