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Sage CRM Logo
Sage Group

Sage CRM

7.9 / 10
Category
Sage CRM
7.9 / 10

What is Sage CRM?

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

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Awards & Recognition

Sage CRM won the following awards in the Customer Relationship Management - Midmarket category

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Sage CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sage CRM.

86 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sage CRM?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Fair

Feature Ratings

Average 83

Sales Management

87

Customer Service Management

85

Analytics and Reporting

85

Lead Management

84

Account and Contact Management

84

Activity and Workflow Management

82

Telephony and Call Center Management

82

Collaboration

82

Marketing Management

81

Quote Contract and Proposal

80

Mobile

78

Vendor Capability Ratings

Average 83

Ease of IT Administration

96

Ease of Implementation

95

Breadth of Features

94

Availability and Quality of Training

93

Business Value Created

93

Ease of Customization

92

Quality of Features

89

Ease of Data Integration

87

Vendor Support

87

Product Strategy and Rate of Improvement

86

Usability and Intuitiveness

82

Sage CRM Reviews

suman r.

  • Role: Finance
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use

Likeliness to Recommend

10 / 10

What differentiates Sage CRM from other similar products?

easy to use and implement

What is your favorite aspect of this product?

easy to use and cost effectiveness

What do you dislike most about this product?

customer service

What recommendations would you give to someone considering this product?

hire more customer service representative

Pros

  • Reliable
  • Performance Enhancing
  • Security Protects
  • Enables Productivity
  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Amazing Product.

Likeliness to Recommend

9 / 10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Justin J.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Sage amazing for customer relationship management.

Likeliness to Recommend

8 / 10

What differentiates Sage CRM from other similar products?

Sage CRM provides a comprehensive solution for managing client connections, as well as for optimizing sales, marketing, and customer service activities. Its key advantage is that it improves consumer interactions and fosters long-term partnerships. Businesses acquire a comprehensive view of their customers by centralizing customer data, enabling personalized communication and bespoke service. This increases client happiness and loyalty, resulting in repeat business and increased retention rates. Furthermore, the software’s sales and marketing automation capabilities speed up monotonous operations, freeing up sales teams to focus on Leads.

What is your favorite aspect of this product?

The flexibility and customization options provided by Sage CRM are a big benefit for firms with unique workflows and requirements. The modular nature of the software allows businesses to modify it to their operations, ensuring easy connection with existing systems and adaptability to future developments. This adaptability extends to its integration features, which allow users to connect with a variety of third-party tools and apps, maximizing productivity and data flow across the organization. Furthermore, the mobile accessibility of Sage CRM guarantees that teams can access essential customer data and updates while on the go.

What do you dislike most about this product?

Upgrading to newer versions of Sage CRM may be difficult, especially if major adjustments were made in the previous version. Compatibility concerns and the necessity to adapt customizations to the latest platform may necessitate more labor and expense. Employees’ productivity may suffer temporarily as they adjust to the system, necessitating additional training resources.

What recommendations would you give to someone considering this product?

Overall, Sage CRM is simple to understand and utilize. Even staff with no prior expertise with a CRM found it user-friendly, as well as quick and straightforward to browse. It is useful right away, which is wonderful, but it might benefit from numerous integrations to provide a more customized experience and enhancing efficiency and productivity. Sage CRM, with its user-friendly interface and extensive reporting features, enables businesses to make data-driven choices and continuously optimize their operations.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Cons

  • Vendor Friendly Policies
  • Charges for Enhancements

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