Revel Logo Award Winner Product Badge
Revel Logo Award Winner Product Badge
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Revel

7.8 /10
Category
Revel
7.8 /10

What is Revel?

Revel’s point of sale and business management platform provides a native cloud technology solution that helps restaurants and retailers deliver a better customer experience, diversify revenue streams, and scale their businesses with ease. Revel has been deployed at tens of thousands of customer locations, and is designed for the needs of growing chains. Revel is committed to client success and strives to be a people-first business, leading with integrity and transparency.

Company Details


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Awards & Recognition

Revel won the following awards in the Restaurant POS category

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Revel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Revel.

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Revel?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Off Line Operations

95

Payment Processing

90

Multiple Venue Property Concept Support

89

Advanced Reporting Analytics

87

Check Settlement Types

86

Kitchen Course Management

86

Table Reservations Management

86

Mobile Capabilities

85

Loyalty Promotions Management

83

Integrations

83

Inventory Recipe Management

83

Vendor Capability Ratings

Average 82

Ease of Implementation

89

Quality of Features

86

Ease of IT Administration

86

Ease of Customization

84

Usability and Intuitiveness

84

Business Value Created

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Vendor Support

79

Breadth of Features

77

Availability and Quality of Training

75

Revel Reviews

Brett W.

  • Role: Finance
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great for growing location businesses

Likeliness to Recommend

8 /10

What differentiates Revel from other similar products?

Cloud first and built to be used on tablets, clean interface for frontline workers and live data capability for head office

What is your favorite aspect of this product?

Ability to add new locations easily and get good consolidated reporting

What do you dislike most about this product?

Integration required technical expertise

What recommendations would you give to someone considering this product?

Use Revel if you plan to expand beyond 2 locations

Pros

  • Respectful
  • Effective Service
  • Saves Time
  • Fair

Steven N.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Both easy to use and support.

Likeliness to Recommend

8 /10

What differentiates Revel from other similar products?

I had no experience with REVEL POS devices when I was first tasked with troubleshooting wireless network connectivity on a cruise ship. The interface was intuitive and allowed me to accomplish high level tasks with relative ease…though I had no prior experience with the devices.

What is your favorite aspect of this product?

It was both user friendly and friendly for advanced technical support professionals as well.

What do you dislike most about this product?

I only dislike the fact that I have not had the opportunity to spend more time with it.

What recommendations would you give to someone considering this product?

Take it for a test drive! The fact that it worked reliably on a cruise ship speaks volumes.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Respectful

Jan v.

  • Role: C-Level
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

POS system that delivers

Likeliness to Recommend

9 /10

What differentiates Revel from other similar products?

Adaptability and service support levels

What is your favorite aspect of this product?

Value for money

What do you dislike most about this product?

Being pushed into using their payment provider

What recommendations would you give to someone considering this product?

Reasonable investment levels; strong support system; intuitive usage

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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