What is Revel?
Revel’s point of sale and business management platform provides a native cloud technology solution that helps restaurants and retailers deliver a better customer experience, diversify revenue streams, and scale their businesses with ease. Revel has been deployed at tens of thousands of customer locations, and is designed for the needs of growing chains. Revel is committed to client success and strives to be a people-first business, leading with integrity and transparency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Revel?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Off Line Operations
Payment Processing
Multiple Venue Property Concept Support
Advanced Reporting Analytics
Check Settlement Types
Kitchen Course Management
Table Reservations Management
Mobile Capabilities
Loyalty Promotions Management
Integrations
Inventory Recipe Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Breadth of Features
Availability and Quality of Training
Also Featured in...
Revel Reviews
Brett W.
- Role: Finance
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Mar 2024
Great for growing location businesses
Likeliness to Recommend
What differentiates Revel from other similar products?
Cloud first and built to be used on tablets, clean interface for frontline workers and live data capability for head office
What is your favorite aspect of this product?
Ability to add new locations easily and get good consolidated reporting
What do you dislike most about this product?
Integration required technical expertise
What recommendations would you give to someone considering this product?
Use Revel if you plan to expand beyond 2 locations
Pros
- Respectful
- Effective Service
- Saves Time
- Fair
Please tell us why you think this review should be flagged.
Steven N.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Both easy to use and support.
Likeliness to Recommend
What differentiates Revel from other similar products?
I had no experience with REVEL POS devices when I was first tasked with troubleshooting wireless network connectivity on a cruise ship. The interface was intuitive and allowed me to accomplish high level tasks with relative ease…though I had no prior experience with the devices.
What is your favorite aspect of this product?
It was both user friendly and friendly for advanced technical support professionals as well.
What do you dislike most about this product?
I only dislike the fact that I have not had the opportunity to spend more time with it.
What recommendations would you give to someone considering this product?
Take it for a test drive! The fact that it worked reliably on a cruise ship speaks volumes.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Respectful
Please tell us why you think this review should be flagged.
Jan v.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Mar 2024
POS system that delivers
Likeliness to Recommend
What differentiates Revel from other similar products?
Adaptability and service support levels
What is your favorite aspect of this product?
Value for money
What do you dislike most about this product?
Being pushed into using their payment provider
What recommendations would you give to someone considering this product?
Reasonable investment levels; strong support system; intuitive usage
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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