Remo

Customer Support

Support before, during, and after event. Technical support available during the event.

Registration Process/Integration

A registration process that allows the host to register attendees or import registration lists

Attendee Engagement

Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Networking Facilitation

Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Vendor e-Commerce

Ability to use vendor space as marketplace to sell product.

Exhibitor or Vendor Environment

An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Presentation/ Webinar Capabilities

The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Metric and Reporting

Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.