Contact Center

Response
Distribution
14Reviews

Genesys

PureCloud

The Genesys™ PureCloud™ platform was built from the ground up to leverage the true power and vast benefits of the cloud. It captures and consolidates customer conversations in one place, making it easy for you to spot trends, collaborate across teams and solve problems. Give your business a complete customer engagement and communication solution so you can provide a great customer experience and better engage your employees.

8.2

Composite Score

Composite
Score

8.7

CX Score

CX
Score

+86

Emotional Footprint

Emotional
Footprint

83%

Likeliness to Recommend

Likeliness
to Recommend

Contact Center

Response
Distribution
14Reviews
Category Features
  • Call Scripting and Call Flow Management
  • |
  • Contact Center Analytics
  • |
  • Contact Center Compliance Management
  • |
  • Knowledge Management
  • |
  • Multi Channel Intake Integration
  • |
  • Multi Channel Queue Management
  • |
  • Screen Prompts
  • |
  • Skills Based Routing
  • |
  • Ticket Management
  • |
  • Workforce Management

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