Pulseway Logo
Pulseway Logo
MMSOFT Design

Pulseway

Composite Score
7.5 /10
CX Score
7.5 /10
Category
Pulseway
7.5 /10

What is Pulseway?

Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.

Company Details


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Awards & Recognition

Pulseway won the following awards in the Remote Monitoring and Management category

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Pulseway Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pulseway.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

92 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pulseway?

5% Negative
7% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 78

Remote Control

87

Real User Monitoring

82

Remote NOC, SOC, Helpdesk Integration

81

Mobile Device Management

81

Patch Management

80

Network Management

79

Support for IoT Devices

79

Discovery

78

Process Automation

77

Anti Malware Signature Detection

75

Endpoint Backup

71

Vendor Capability Ratings

Average 80

Ease of IT Administration

87

Ease of Implementation

86

Business Value Created

82

Usability and Intuitiveness

81

Quality of Features

81

Breadth of Features

80

Vendor Support

80

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Ease of Customization

73

Availability and Quality of Training

73

Pulseway Reviews

James H.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Best value for feature ratio of any RMM system.

Likeliness to Recommend

10 /10

What differentiates Pulseway from other similar products?

Fantastic rock-solid feature set (including a great mobile app) and when combined with great commercials it's a no-brainer!

What is your favorite aspect of this product?

"Just works" and continues to surprise with it's capabilities.

What do you dislike most about this product?

There are no features we dislike.

What recommendations would you give to someone considering this product?

Stop looking around at other vendors and just signup!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Zack W.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy to use, meets expectations for price.

Likeliness to Recommend

8 /10

What differentiates Pulseway from other similar products?

The price for the value received is great.

What is your favorite aspect of this product?

easy to use, ability to have new employees use on day 1 is great.

What do you dislike most about this product?

Wish there were more options for integrated security management (i.e. not just webroot)

What recommendations would you give to someone considering this product?

Great for small/medium business.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Less Friendly Negotiation
  • Commodity Features
  • Vendor's Interest First

Ben H.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Fantastic, easy, accessible product

Likeliness to Recommend

10 /10

What differentiates Pulseway from other similar products?

I’ve only trialled other but the web interface

What is your favorite aspect of this product?

How it makes managment of end points super easy and accessible

What do you dislike most about this product?

Nothing really. It works well and suits my use case

What recommendations would you give to someone considering this product?

Test on a subset of endpoints before fully deploying

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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