Paycom Customer Reviews 2024

Paycom

8.8 /10

80 Reviews Write a Review

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What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact

2022

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

85 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative

3% Neutral

94% Positive

Pros

Friendly Negotiation
Transparent
Helps Innovate
Generous Negotitation

Feature Ratings

Average 85

Compensation Management

Time and Attendance

HR Systems Interface

Direct Deposit

Benefits Calculation

Tax Form Preparation

Taxation Deduction

Vacation and Leave Tracking

Accounting Systems Interface

Retirement Plan Tracking

Self Service Portal

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Human Capital Management - Enterprise

Score 7.8

View Paycom in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.6

View Paycom in this category (opens in a new tab)

Paycom Reviews

Andrea S.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to run payroll on

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Very easy to run payroll on

What is your favorite aspect of this product?

Payroll processing

What recommendations would you give to someone considering this product?

Easy enough to run payroll on

Pros

Reliable
Caring
Helps Innovate
Continually Improving Product

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Do not recommend.

Likeliness to Recommend

1 /10

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Role: Human Resources
Industry: Engineering
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Employee Empowerment of their pay!

Likeliness to Recommend

10 /10

Pros

Respectful
Client Friendly Policies
Helps Innovate
Continually Improving Product

Paycom

What is Paycom?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Paycom Ratings

85 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

HR Systems Interface Ability to interface with the organization’s HR system.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Human Capital Management - Enterprise

Workforce Management - Midmarket

Paycom Reviews

Andrea S.

Easy to run payroll on

Likeliness to Recommend

Pros

Do not recommend.

Likeliness to Recommend

Cons

Employee Empowerment of their pay!

Likeliness to Recommend

Pros

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Feature Ratings

Compensation Management

Time and Attendance

HR Systems Interface

Direct Deposit

Benefits Calculation

Tax Form Preparation

Taxation Deduction

Vacation and Leave Tracking

Accounting Systems Interface

Retirement Plan Tracking

Self Service Portal

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Customization

Usability and Intuitiveness

Vendor Support