Paychex HR Services Logo
Paychex HR Services Logo
Paychex, Inc.

Paychex HR Services

7.0 / 10
Category
Paychex HR Services
7.0 / 10

What is Paychex HR Services?

Develop effective strategies and more confidently tackle your current and future HR challenges with the help of our comprehensive human resource solutions

Company Details


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Paychex HR Services Ratings

Real user data aggregated to summarize the product performance and customer experience.

78 Likeliness to Recommend

100 Plan to Renew

95 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex HR Services?

0% Negative
23% Neutral
77% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 89

Benefits Administration

100

Employee Record

94

Talent Acquisition

94

Talent Management

94

Workforce Planning

94

Performance Management

93

Compensation Management

88

Position Management

87

Time and Attendance

86

Learning and Development

80

Payroll Administration

73

Vendor Capability Ratings

Average 81

Availability and Quality of Training

100

Ease of IT Administration

100

Breadth of Features

77

Business Value Created

77

Ease of Customization

77

Ease of Data Integration

77

Ease of Implementation

77

Product Strategy and Rate of Improvement

77

Quality of Features

77

Usability and Intuitiveness

77

Vendor Support

77

Paychex HR Services Reviews

Wendy T.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Not bad for what it does.

Likeliness to Recommend

6 / 10

What differentiates Paychex HR Services from other similar products?

User interface; reporting; configuration

What is your favorite aspect of this product?

Being able to input information quickly and easily

What do you dislike most about this product?

The reporting is not as robust

What recommendations would you give to someone considering this product?

Very good for hourly jobs

Pros

  • Client's Interest First
  • Friendly Negotiation
  • Reliable
  • Performance Enhancing

Cons

  • Less Generous
  • Under Delivered
  • Security Frustrates

Andrew B.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2023

Great product for all your HR needs

Likeliness to Recommend

8 / 10

What differentiates Paychex HR Services from other similar products?

Once everything is all onboarded, it is very easy to use and a great resource for all employees

What is your favorite aspect of this product?

Everything is easy to use, compact, and simple to maintain.

What do you dislike most about this product?

Onboarding took a few weeks and had a few snags.

What recommendations would you give to someone considering this product?

I would highly consider it against any competitor on the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Alison M.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Worked well to accomplish our goals

Likeliness to Recommend

8 / 10

What differentiates Paychex HR Services from other similar products?

The payroll processing is seamless and easy to use

What is your favorite aspect of this product?

record management

What do you dislike most about this product?

Needs more updated features and capabilities

What recommendations would you give to someone considering this product?

ensure you understand your needs before making a decision

Pros

  • Trustworthy
  • Caring
  • Fair
  • Security Protects