Oracle Service Logo
Oracle Service Logo
Oracle

Oracle Service

8.0 / 10
Category
Oracle Service
8.0 / 10

What is Oracle Service?

Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.

Company Details


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Awards & Recognition

Oracle Service won the following awards in the Customer Service - Enterprise category

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Oracle Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Service.

86 Likeliness to Recommend

2
Since last award

97 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Service?

6% Negative
3% Neutral
91% Positive

Pros

  • Friendly Negotiation
  • Enables Productivity
  • Unique Features
  • Fair

Feature Ratings

Average 84

Customer Service Knowledge Management

86

Analytics and Reporting

85

Customer Self Service Capabilities

85

Multi Channel Support

84

Mobile Customer Care

84

Contact Center Integration

83

Customer Service Workflow Management

82

Customer Community Management

80

Intelligent Search

80

Agent Collaboration

80

Agent Scripting

80

Vendor Capability Ratings

Average 82

Ease of IT Administration

89

Product Strategy and Rate of Improvement

88

Quality of Features

88

Vendor Support

88

Availability and Quality of Training

87

Business Value Created

87

Ease of Implementation

87

Usability and Intuitiveness

87

Ease of Data Integration

86

Breadth of Features

85

Ease of Customization

85

Oracle Service Reviews

Narendra B.

  • Role: Consultant
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

The Smart, secure & efficient cloud services

Likeliness to Recommend

8 / 10

What differentiates Oracle Service from other similar products?

Oracle cloud services is one of the unique service compared to other products. Also, Service i.e., apps, data, and capabilities enabling effortless self-service, field service workflows, agent services,use cases.

What is your favorite aspect of this product?

Smart & efficient, cloud services enable us to independent experiments.

What do you dislike most about this product?

Oracle provide best product but need some more self described knowledge article for easy use of application.

What recommendations would you give to someone considering this product?

Always insist to go with Oracle products.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Manas G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Better performance at lower cost !

Likeliness to Recommend

10 / 10

What differentiates Oracle Service from other similar products?

Oracle makes migrations easier.

What is your favorite aspect of this product?

Oracle Cloud provides the best deployment options, highest performance, best availability, and lowest costs for Oracle databases and workloads.

What do you dislike most about this product?

Less granular pricing structure

Pros

  • Helps Innovate
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

Deepak S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Powerful Platform, But Consider Complexity

Likeliness to Recommend

10 / 10

What differentiates Oracle Service from other similar products?

Oracle is a leader in offering a comprehensive suite of SaaS applications across various departments like finance (ERP), HR, supply chain, sales & marketing (CRM), etc. These applications are all built on a common data model, allowing for seamless data flow and improved efficiency.

What is your favorite aspect of this product?

My favourite aspect of Oracle Services is that it offers a unified platform that brings together various customer service functions like self-service portals, agent tools, and field service management. This can streamline operations and improve overall customer experience.

What do you dislike most about this product?

Oracle Service, particularly its database and application suites, can be complex to set up and manage. This can require specialized IT skills and potentially lead to higher implementation costs

What recommendations would you give to someone considering this product?

Do your research: Understand your needs: Carefully analyze your specific business needs and pain points. What functionalities are most important for your organization? Compare options: Evaluate similar products from different vendors. Consider factors like features, pricing, ease of use, and vendor reputation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy