10/14 in Customer Service Management

Response
Distribution
19Reviews

Oracle Financial Services Software

Oracle Service Cloud

Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.

7.0

Composite Score

Composite
Score

+57

Emotional Footprint

Emotional
Footprint

80%

Likeliness to Recommend

Likeliness
to Recommend

10/14 in Customer Service Management

Response
Distribution
19Reviews
Category Features
  • Analytics and Reporting
  • |
  • Multi-Channel Support
  • |
  • Customer Service Workflow Management
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Self-Service Capabilities
  • |
  • Contact Center Integration
  • |
  • Intelligent Search
  • |
  • Customer Community Management
  • |
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Mobile Customer Care

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