Oracle Support Logo
Oracle Support Logo
Oracle

Oracle Support

8.0 / 10
Category
Oracle Support
8.0 / 10

What is Oracle Support?

Oracle Support can provide exactly the support coverage you need for your business success. Whether your Oracle environment is on-premises, in the cloud, or a hybrid cloud, we provide end-to-end support and guidance—when, how, and where you need it.

Company Details


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Oracle Support Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Support.

91 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Support?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 89

Product Management

95

Policy Management

93

Analytics and Reporting

92

Sales Management

89

Revenue Management

89

Network Management

88

Operations Management

88

Project Management

88

Work Order Management

88

Service Management

85

Customer Relationship Management

84

Vendor Capability Ratings

Average 92

Breadth of Features

100

Ease of Customization

100

Ease of Data Integration

100

Ease of Implementation

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Vendor Support

100

Business Value Created

97

Availability and Quality of Training

95

Usability and Intuitiveness

95

Oracle Support Reviews

Avinash Reddy N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

"Top-notch Software Excellence"

Likeliness to Recommend

10 / 10

What differentiates Oracle Support from other similar products?

Because it covers so much and works with other goods in the same category, Oracle Support stands out. It provides a lot of different support services, such as proactive tracking, personalized help, and regular updates. Oracle Support teams' deep knowledge bases and years of experience help solve problems quickly and ensure peak efficiency. Oracle's dedication to new ideas also makes sure that users can access the newest features and changes, which makes the help experience better overall.

What is your favorite aspect of this product?

Oracle Support is known for its wide range of services, such as preventative tracking, individual help, regular changes, a large knowledge base, and a dedication to new ideas. All of these things work together to make a strong help system for users that makes sure problems are fixed quickly and the system works at its best.

What do you dislike most about this product?

It has certain complaints or concerns about Oracle Support, like the price, how hard it is to use, or certain benefits. It's suggested that you read user reviews and do a full analysis to find out about any possible downsides that might affect your own wants and tastes.

What recommendations would you give to someone considering this product?

If you want to use Oracle Support, you should think about what your business needs, learn how prices work, and pick a service level that fits those needs. Explore the large knowledge base, stay up to date on changes, and use the training materials to get the most out of your time. Set up clear ways to communicate with Oracle Support so that problems can be solved quickly. Think about these things to get the most out of this all-around help service.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tatora G.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

My Experience With Oracle Support

Likeliness to Recommend

9 / 10

What differentiates Oracle Support from other similar products?

Oracle Support makes different is that it's available on cloud, on premises, and as a hybrid solution

What is your favorite aspect of this product?

I have used Oracle Support and it's amazing when it comes to offering support and ensuring business support

What do you dislike most about this product?

Everything about Oracle Support has been amazing and I have no regret

What recommendations would you give to someone considering this product?

The software has met our needs and so I recommend it without doubts

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Utkarsh C.

  • Role: C-Level
  • Industry: Engineering
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jul 2022

Fantastic product and features

Likeliness to Recommend

10 / 10

What differentiates Oracle Support from other similar products?

Oracle support has Security features at every layer of the stack—applications, database, hardware

What is your favorite aspect of this product?

In this product user get proper health checks, patch and maintenance advisors, product information centers, certification, Auto Service Requests, and upgrade advisors.

What do you dislike most about this product?

No bad reviews

What recommendations would you give to someone considering this product?

Awesome product.Oracle is always user trusted and with otacle support user get Premier Support, Extended Support and Sustaining Support altogether

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features