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Optimove

Optimove

7.7 / 10
Category
Optimove
7.7 / 10

What is Optimove?

Optimove is a Relationship Marketing Hub powered by a combination of advanced customer modeling, predictive micro-segmentation and campaign automation technologies. Customer marketers and retention experts use Optimove to understand their customers’ needs and wants, automate the delivery of emotionally intelligent interactions with them across multiple channels and optimize their efforts, ultimately improving every customer metric. Optimove’s technologies are rolled into an intuitive Web user interface, making it easy for marketers to excel at their craft.

Company Details


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Awards & Recognition

Optimove won the following awards in the Customer Data Platform category

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Optimove Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Optimove.

83 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Optimove?

7% Negative
6% Neutral
87% Positive

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Omnichannel Integration

88

Dashboards, Analytics and Reporting

86

CRM Integration

86

Data Aggregation

85

Behavioral Triggers

85

Data Security

83

Real Time Capabilities

83

Data Enrichment

82

Vendor Capability Ratings

Average 83

Availability and Quality of Training

86

Ease of Customization

86

Ease of IT Administration

86

Breadth of Features

80

Ease of Data Integration

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

80

Quality of Features

80

Vendor Support

80

Business Value Created

74

Usability and Intuitiveness

74

Optimove Reviews

Kristen P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

To handle online marketing.

Likeliness to Recommend

9 / 10

What differentiates Optimove from other similar products?

Optimove improves customer retention and value by enabling intelligent analysis and scaling of multi-channel campaigns with high degrees of personalization. Optimove promotes a controlled expansion through focused advertisements, monitoring, and optimization.

What is your favorite aspect of this product?

I like Optimove provides opportunities for information discovery, customer interaction and access to customer data. Optimove is competitive in planning, designing and orchestrating each customer's cross-channel journey. It is useful for estimating customer behavior and determining the incremental impact of our ads and initiatives.

What do you dislike most about this product?

The journey planner's capabilities might be enhanced. Downloading files and manual importing are inconveniences of searching for information.

What recommendations would you give to someone considering this product?

I recommend Optimove to continually improve customer communications, gain a complete understanding of the consumer, and bridge the information processing gap between data science and marketing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

William G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Robust analysis and personalized service.

Likeliness to Recommend

9 / 10

What differentiates Optimove from other similar products?

More NDPs, repeat business, and in-depth information on our company's finances are coming our way. All of our weekly marketing efforts also employ Optimove. Our knowledge of our consumer segments' behaviour has improved. Optimove really aids us in maximizing each client lifetime, which is something we constantly strive to do.

What is your favorite aspect of this product?

Redesigning our marketing strategy was facilitated by Optimove's initial segmentation and micro-segmentation. Optimove's visual nature and tools like interstage migration, which highlight potentially problematic segments, make it an invaluable resource for my team.

What do you dislike most about this product?

The program is generally decent but first requires some getting accustomed to (finding certain reports, etc.). It would be great if Optimove could make the changes to the affected area also in older templates built from the same "Master templates" when we need to make significant updates, such as changing the license number in the footer, which requires us to manually update each campaign that uses that template.

What recommendations would you give to someone considering this product?

the bells slide very easily with this soft, we believe that this will continue to be the case in the future so it is highly recommended to contract for the benefits it delivers.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

Samuel F.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Our CRM teams use Optimove for segmentation.

Likeliness to Recommend

10 / 10

What differentiates Optimove from other similar products?

It helps you understand your client database and campaigns and is simple to use and administer. When it comes to giving users the option to conduct in-depth analyses of client behaviour, Optimove excels. Each customer's whole sales journey may be monitored and managed in one location. We may use analysis to provide brilliant insights and thoughtful marketing strategies to advance business objectives.

What is your favorite aspect of this product?

It offers us a basic segmentation and micro-segmentation, which in our situation helped rework our marketing plan. Another very great thing is that we can use analysis to provide brilliant insights and thoughtful marketing strategies to advance corporate objectives. I adore how visual it is and how it provides capabilities like cross-stage migration where you can see which segments you might be having issues with.

What do you dislike most about this product?

There are restrictions on how many campaigns a client can receive; they should not exceed four per week and more definite than once per day. As a result, the client no longer receives crucial and pointless messages for his business. Unused target audiences are automatically archived, but we frequently wish to use them again, which makes it difficult to locate them in the appropriate archive directory and move them immediately back to the operative directory.

What recommendations would you give to someone considering this product?

This centre provides its clients -through its platform- to improve the agility of the company's business processes. It decreases the time it takes for products to reach the market by using effective marketing methods. Experts in AI, IT, and BI make the best choices for the company's goods, ensuring their sustainability and scalability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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