ON24 Logo
ON24 Logo
ON24, Inc.

ON24

7.5 / 10
Category
ON24
7.5 / 10

What is ON24?

The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging webinar, virtual event and multimedia content experiences. Turn audience engagement into actionable insights with prospect, experience and network analytics powered by ON24 Intelligence.

Company Details


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Awards & Recognition

ON24 won the following awards in the Virtual Event Management category

ON24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ON24.

87 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ON24?

3% Negative
14% Neutral
83% Positive

Pros

  • Client Friendly Policies
  • Efficient Service
  • Respectful
  • Fair

Feature Ratings

Average 82

Presentation/ Webinar Capabilities

86

Metric and Reporting

85

Customer Support

82

Vendor e-Commerce

82

Attendee Engagement

82

Whitelabeling

81

Registration Process/Integration

81

Branding and Visual Customization

81

Social Media Channel Integration Outbound

79

Exhibitor or Vendor Environment

78

Gamification

77

Vendor Capability Ratings

Average 81

Ease of Customization

94

Ease of IT Administration

94

Availability and Quality of Training

91

Business Value Created

90

Vendor Support

88

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of Implementation

81

Quality of Features

81

Breadth of Features

80

Usability and Intuitiveness

80

ON24 Reviews

Sheila K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2022

The best product ever!

Likeliness to Recommend

10 / 10

What differentiates ON24 from other similar products?

Sophistication

What is your favorite aspect of this product?

The user friendliness

What do you dislike most about this product?

There’s not much I dislike

What recommendations would you give to someone considering this product?

Definitely make the leap.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service

Miles S.

  • Role: Operations
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Extremely Reliable, Easy To Use, Great Support

Likeliness to Recommend

10 / 10

What differentiates ON24 from other similar products?

I've been using On24 for about 7 years now and have run our virtual events program from start to finish. We've done over 400 virtual events with On24 and I have not had a single major issue (knock on wood). I've compared other products, but my experience with On24 has been so good that it is difficult for me to even consider any new companies/platforms simply because On24s history of reliability is so strong and that is the most important aspect to me when running LIVE online events.

What is your favorite aspect of this product?

Ease of use is probably the best aspect of the product (besides the reliability mentioned above). The whole platform just always works when I need it to work and event setup, running events, training speakers, and everything involved is relatively simple.

What do you dislike most about this product?

The only problems I've run into is with the Tier 1 support and that's only been a couple times. When I first started using On24 I felt like the Tier 1 support was amazing, but it does seem like it's not as good anymore. However, only 1 or 2 times have I really had to escalate my issue and if it is a major problem there is an emergency line available along with a customer success manager that is available via email whenever I need help.

What recommendations would you give to someone considering this product?

I've been looking at other webinar vendors and a lot of them have some extra features, but when it comes to talking about reliability and build quality of the product itself they have all been lacking. When you talk to On24 about how they manage reliability and ensure that reliability, their people know about distributed servers and multiple checks and tested before releasing new features and services. I'm fine with less features (though there are more than I personally use in On24) as a trade off for quality and reliability of the platform as a whole. There are plenty of tools and features for engagement and the quality is unmatched.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Camille R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Customizable and professional-looking tool

Likeliness to Recommend

9 / 10

What differentiates ON24 from other similar products?

Overall there are many benefits from a customization, branding and engagement standpoint from other tools we have used. The tool has many more options for feature customizations and allows for more engagement.

What is your favorite aspect of this product?

I enjoy the cloning features so that I do not have to set up everything from scratch all the time.

What do you dislike most about this product?

I do not like the export capabilities. Sometimes we would like to use our webcasts on Youtube or other sources, and exporting of videos is a lengthy process, and the quality of the export is not good. I wish they could export the slides and media better together. I also struggle in the reporting area sometimes.

What recommendations would you give to someone considering this product?

Determine your must-haves for integrations, etc.

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Unique Features

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