Notion Logo Award Winner Product Badge
Notion Logo Award Winner Product Badge
Notion Labs

Notion

Composite Score
8.7 /10
CX Score
9.1 /10
Category
Notion
8.7 /10

What is Notion?

Notion AI is a connected assistant that helps you think bigger, work faster, and augments your creativity, right inside the functional workspace you’re already familiar with. Notion AI produces text responses based on user's questions and the current page context. Notion Ai can improve existing content, highlight text and select Ask AI. It can generate a summary or extract insights from a page, type /AI to view AI blocks, or ask Notion AI to write anything for you.

Company Details


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Awards & Recognition

Notion won the following awards in the AI Writing Assistants category

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Notion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Notion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Notion?

0% Negative
3% Neutral
97% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Respectful
  • Includes Product Enhancements

Feature Ratings

Average 83

Grammar and Spellcheck

84

Artificial Intelligence and Natural Language Processing

83

Topic Generator

83

Long Form Content Generation

83

Integration

82

Collaboration

82

Customization

81

Templates

81

Style and Tone Suggestions

81

Article Summarizer

81

Text Personalization

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Ease of Data Integration

84

Ease of Customization

82

Ease of IT Administration

82

Ease of Implementation

81

Usability and Intuitiveness

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Availability and Quality of Training

78

Notion Reviews

Ofoha U.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Versatile platform for organizing & collaboration

Likeliness to Recommend

9 /10

What differentiates Notion from other similar products?

The blend of personalization and advanced AI features makes Notion unique.

What is your favorite aspect of this product?

My favorite aspect of this product is its multi-language support for its interface and content, making it accessible to a global audience.

What do you dislike most about this product?

What I dislike most about this product is its steep learning curve, especially for new users unfamiliar with its customization capabilities.

What recommendations would you give to someone considering this product?

Start simple, use tutorials, define your needs, test the free plan, and leverage Notion AI for efficiency.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Vanshika S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Average Software-- better are out there

Likeliness to Recommend

6 /10

What differentiates Notion from other similar products?

One of the standout features for me is how easy it is to build a personal or team wiki in Notion. I’ve used Confluence before, but Notion’s ability to link pages, embed databases, and create a network of interconnected information is so much more intuitive and flexible. It also allows me to easily cross-reference content. For example, if I’m working on a project, I can link notes, tasks, and research to the project page without having to manually copy everything. That level of integration is something I haven’t seen in other tools like Google Docs or OneNote.

What is your favorite aspect of this product?

My favorite aspect of Notion is definitely its flexibility and customization. I love how I can create a workspace that’s completely tailored to my needs. Whether I’m using it for personal task management, a team project, or building a content calendar, Notion lets me organize everything exactly the way I want it. The ability to create custom templates, use databases in different formats (tables, boards, galleries), and link pages together to form a web of connected information makes it feel like a tool that adapts to my workflow rather than forcing me to fit into a predefined structure. It's like having a blank canvas that I can design from

What do you dislike most about this product?

Performance issues, especially when dealing with larger or more complex databases. While I love how versatile and customizable it is, when I have a lot of content in one workspace, it can get a bit slow or laggy, especially on the mobile app. Syncing across devices can sometimes feel delayed, and working with large pages or heavy databases can make the experience frustrating at times. I also find that offline mode isn’t always as smooth as I’d like it to be. If I’m working on a document or project without internet access, I sometimes run into sync issues or lose progress, which can be really inconvenient.

What recommendations would you give to someone considering this product?

If you're planning to use Notion for more complex workflows with lots of pages or databases, be aware that it can start to slow down as your workspace grows. While it’s not a dealbreaker for everyone, it can be a bit frustrating when working with larger files or teams. If performance is crucial, it might be worth testing it out with your specific needs in mind to make sure it’s a good fit.

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Effective Service
  • Vendor Friendly Policies

Tuot N.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

The Ultimate Productivity and Organization

Likeliness to Recommend

9 /10

What differentiates Notion from other similar products?

Notion combines note-taking, task management, databases, and collaboration in a single customizable workspace, offering unmatched flexibility and integration.

What is your favorite aspect of this product?

My favorite aspect of Notion is its flexibility, allowing users to create personalized workflows with templates, databases, and integrations that adapt seamlessly to diverse needs.

What do you dislike most about this product?

The steep learning curve for new users can be frustrating, and occasional performance lags in larger workspaces hinder smooth usage, especially when managing complex databases or collaborative projects.

What recommendations would you give to someone considering this product?

Start with simple templates to explore Notion's capabilities, invest time in learning its features, and utilize community resources for inspiration. Gradually customize your workspace to suit personal or team needs effectively.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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