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NinjaOne Logo Award Winner Product Badge
NinjaOne

NinjaOne

8.1 / 10
Category
NinjaOne
8.1 / 10

What is NinjaOne?

NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

Company Details


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Awards & Recognition

NinjaOne won the following awards in the Remote Monitoring and Management category

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NinjaOne Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Saves Time
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 80

Patch Management

90

Real User Monitoring

84

Remote Control

84

Mobile Device Management

81

Network Management

80

Anti Malware Signature Detection

79

Remote NOC, SOC, Helpdesk Integration

79

Process Automation

79

Support for IoT Devices

78

Discovery

76

Endpoint Backup

76

Vendor Capability Ratings

Average 82

Business Value Created

100

Ease of Customization

97

Quality of Features

97

Availability and Quality of Training

96

Product Strategy and Rate of Improvement

96

Ease of Data Integration

92

Ease of Implementation

92

Ease of IT Administration

92

Usability and Intuitiveness

92

Breadth of Features

89

Vendor Support

88

NinjaOne Reviews

Alexis A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Guaranteed Security.

Likeliness to Recommend

9 / 10

What differentiates NinjaOne from other similar products?

Incredible interconnectivity, synchronization with Slack and TeamViewer and most importantly guaranteed security.

What is your favorite aspect of this product?

Security and interconnectivity.

What do you dislike most about this product?

It is a reliable and safe app for connecting.

What recommendations would you give to someone considering this product?

Excellent connectivity software, easy to use, supports text chat, video and voice over IP, and is also appropriate for inexperienced users.

Pros

  • Efficient Service
  • Security Protects
  • Continually Improving Product
  • Reliable

Harish a.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

The best Remote monitoring management platform

Likeliness to Recommend

9 / 10

What differentiates NinjaOne from other similar products?

NinjaOne is known for its simple and user friendly interface, which makes it available and provides a suite of features aimed at managing and monitoring IT systems and networks remotely.

What is your favorite aspect of this product?

NinjaOne features an active user base and extensive support resources, such as tutorials, and documentation where We can reach out to community for advice, troubleshooting hints, and best practices.

What do you dislike most about this product?

Basically RMM tools have special access to IT systems and networks sometimes which might become targets for cyber attacks as it is remotely controlled and managed through internet.

What recommendations would you give to someone considering this product?

Ninja one is the best RMM and patch management tool which helps for quick deployment, patch status and you can remotely control any device with any OS . Its centralized dashboard helps to view every category which helps to work easily and quickly.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Avinash Reddy N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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