NinjaOne Customer Reviews 2024

NinjaOne

8.1 /10

24 Reviews Write a Review

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What is NinjaOne?

NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

Company Details

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Awards & Recognition

NinjaOne won the following awards in the Remote Monitoring and Management category

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NinjaOne Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Saves Time
Client Friendly Policies
Fair

Feature Ratings

Average 80

Patch Management

Real User Monitoring

Remote Control

Mobile Device Management

Network Management

Anti Malware Signature Detection

Remote NOC, SOC, Helpdesk Integration

Process Automation

Support for IoT Devices

Discovery

Endpoint Backup

Vendor Capability Ratings

Average 82

Business Value Created

100

Ease of Customization

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Vendor Support

Also Featured in...

Patch Management

Score 8.2

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Remote Support

Score 7.9

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NinjaOne Reviews

Guillet J.

Role: Information Technology
Industry: Chemicals
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Joshua D.

Role: Information Technology
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great functionality and even greater price!

Likeliness to Recommend

10 /10

What differentiates NinjaOne from other similar products?

Easier to use OOO. Not much help is needed during implementation, launch, and onboarding.

What is your favorite aspect of this product?

Patch management

What do you dislike most about this product?

There is nothing to dislike this far. We are in our first year of use.

What recommendations would you give to someone considering this product?

Always compare to validate your needs, but this is going to give you the best bang for your buck.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Patch Management made easy by Ninjaone automaton

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Trustworthy
Effective Service
Client Friendly Policies

NinjaOne

What is NinjaOne?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

NinjaOne Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love NinjaOne?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Discovery Automated discovery and identification of devices and associated applications on the network.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Patch Management

Remote Support

NinjaOne Reviews

Guillet J.

Likeliness to Recommend

Pros

Joshua D.

Great functionality and even greater price!

Likeliness to Recommend

Pros

Patch Management made easy by Ninjaone automaton

Likeliness to Recommend

Pros

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Feature Ratings

Patch Management

Real User Monitoring

Remote Control

Mobile Device Management

Network Management

Anti Malware Signature Detection

Remote NOC, SOC, Helpdesk Integration

Process Automation

Support for IoT Devices

Discovery

Endpoint Backup

Vendor Capability Ratings

Business Value Created

Ease of Customization

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Vendor Support