What is Nimble?
Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nimble?
Pros
- Saves Time
- Efficient Service
- Helps Innovate
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Sales Management
Lead Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Marketing Management
Customer Service Management
Activity and Workflow Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Customization
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Nimble Reviews
Eileen J.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2024
Smart and efficient CRM
Likeliness to Recommend
What differentiates Nimble from other similar products?
Nimble goes beyond simple contact management. It uses artificial intelligence to automatically enrich contact profiles with relevant details. It offers powerful analytics tools that allow me to gain valuable insights into the performance of my activities. Encourages team collaboration by enabling shared access to customer information.
What is your favorite aspect of this product?
It allows me to simplify and streamline my daily tasks in administrative management. I love how I can access all of my contacts' relevant information in one place, which helps me be more efficient and productive.
What do you dislike most about this product?
As for what I dislike, I should mention that Nimble can be a bit overwhelming at first due to its wide range of functions.
What recommendations would you give to someone considering this product?
This is a solid and comprehensive customer relationship management tool. It has helped me improve the efficiency of my administrative activities, build stronger customer relationships and make more informed decisions based on hard data.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Manali D.
- Role: Human Resources
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2024
FABULOUS PRODUCT
Likeliness to Recommend
What differentiates Nimble from other similar products?
Nimble offers a user-friendly interface and intuitive workflow, making it easy for businesses like ours to adopt and utilize the platform without extensive training or technical expertise and this sets it apart from other similar products.
What is your favorite aspect of this product?
My favourite aspect is that Nimble provides a unified view of contacts by aggregating information from various sources, including email, social media profiles, and CRM records.
What do you dislike most about this product?
Cost scalability as the business grows is what I dislike about this product.
What recommendations would you give to someone considering this product?
Yes should go for it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Mike W.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Dec 2023
Focuses on relationships first. Saves keystrokes.
Likeliness to Recommend
What differentiates Nimble from other similar products?
Nimble works like you think. If people are primary for you, you'll love Nimble. Everything in the interface, the workflows, and the semi-automated data entry (e.g., look up LinkedIn and social profiles) saves time and makes it easier to manage relationships.
What is your favorite aspect of this product?
Prospector, the tool that auto-populates much of a brand new contact's info (from wherever you happen to be online at the time).
What do you dislike most about this product?
It doesn't pick up the phone and make calls for me ;-)
What recommendations would you give to someone considering this product?
Sketch out how you want to work on paper (or a whiteboard) before you start. I'd make this recommendation for any product.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Less Generous
