Customer Relationship Management

Response
Distribution
3Reviews

NICE Systems

NICE Systems Customer Experience

Your customers are expecting to have a flawless, personalized and consistent customer experience. Do you deliver the perfect customer experience they expect at every step of their journey and at every touchpoint?

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Composite Score

Composite
Score

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CX Score

CX
Score

+58

Emotional Footprint

Emotional
Footprint

67%

Likeliness to Recommend

Likeliness
to Recommend

Customer Relationship Management

Response
Distribution
3Reviews
Category Features
  • Account and Contact Management
  • |
  • Activity and Workflow Management
  • |
  • Analytics and Reporting
  • |
  • Collaboration
  • |
  • Customer Service Management
  • |
  • Lead Management
  • |
  • Marketing Management
  • |
  • Mobile
  • |
  • Quote Contract and Proposal
  • |
  • Sales Management
  • |
  • Telephony and Call Center Management

Report

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  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
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Product Scorecard

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