All Reviews

Response
Distribution
7Reviews

NewVoiceMedia

NewVoiceMedia ContactWorld

NewVoiceMedia ContactWorld is a multi-tenant Contact Center Cloud solution designed for sales and service teams focused on customer experience. The platform enables organizations to have more successful conversations with customers. ContactWorld is based on an intelligent communications platform that integrates real time communications & customer back-office data with an engagement engine that maximizes customer relationships. The platform also includes a built-in speech analytics engine, Conversation Analyzer, that allows customer calls to be transcribed, classified, and annotated with the ability to push analytics results into another BI repository.

8.4

Composite Score

Composite
Score

--

CX Score

CX
Score

+97

Emotional Footprint

Emotional
Footprint

78%

Likeliness to Recommend

Likeliness
to Recommend

All Reviews

Response
Distribution
7Reviews

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