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NewVoiceMedia Cloud Contact Center

NewVoiceMedia Cloud ContactWorld is a multi-tenant Contact Center Cloud solution designed for sales and service teams focused on customer experience. The platform enables organizations to have more successful conversations with customers. ContactWorld is based on an intelligent communications platform that integrates real time communications & customer back-office data with an engagement engine that maximizes customer relationships. The platform also includes a built-in speech analytics engine, Conversation Analyzer, that allows customer calls to be transcribed, classified, and annotated with the ability to push analytics results into another BI repository.

7.4

Composite Score

--

CX Score

+73

Emotional Footprint

75%

Likeliness to Recommend

15

Reviews

NewVoiceMedia Cloud Contact Center Product Scorecard

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

NewVoiceMedia Cloud Contact Center has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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