New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic, Inc.

New Relic

8.8 / 10
Category
New Relic
8.8 / 10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
10% Neutral
90% Positive

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Application Metric Reporting

88

Application Request Tracing

88

Error Reporting

87

Application Discovery

87

Transaction Request Performance

87

Dependency Tracking

86

Cloud/On-Prem/Hybrid Deployment

86

Server Monitoring

86

Enterprise Cloud Platform Support

86

Application Logging

85

Code Performance Monitoring

85

Vendor Capability Ratings

Average 83

Ease of Customization

95

Quality of Features

95

Ease of Data Integration

94

Availability and Quality of Training

92

Ease of IT Administration

92

Breadth of Features

90

Vendor Support

90

Usability and Intuitiveness

89

Ease of Implementation

87

Product Strategy and Rate of Improvement

87

Business Value Created

78

New Relic Reviews

Avinash Reddy N.

  • Role: Finance
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

"Powerful Analytics, User-Friendly Interface."

Likeliness to Recommend

10 / 10

What is your favorite aspect of this product?

A lot of people like New Relic because it's easy to use and gives a lot of information about different parts of system tracking. People often say that their favorite features are the real-time tracking, full observability, and strong data tools. Users like this observability platform because it lets them quickly find and fix problems and has features that allow people to work together. This makes the business process more efficient and smooth.

What do you dislike most about this product?

What people like and don't like about a product can change based on their wants and expectations. For the most up-to-date and detailed information on any possible problems or user issues with New Relic, you should look at recent user reviews, forums, or the most recent product documents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vishal S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Great product and competition is plentiful

Likeliness to Recommend

6 / 10

What differentiates New Relic from other similar products?

It has new age features.

What is your favorite aspect of this product?

The feature-robust set.

What do you dislike most about this product?

Integration limitations.

What recommendations would you give to someone considering this product?

Consider this and consider the competition.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Saves Time

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First

Shubham A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

New Relic Easy to use and Intuitive Interface

Likeliness to Recommend

10 / 10

What differentiates New Relic from other similar products?

New Relic stands out for its seamless integration of application and infrastructure monitoring, providing comprehensive insights into system performance.

What is your favorite aspect of this product?

My favorite aspect of New Relic is its user-friendly interface, simplifying complex monitoring tasks with intuitive design.

What do you dislike most about this product?

My main dislike with New Relic is its pricing structure, which can be relatively high for smaller businesses or projects with budget constraints.

What recommendations would you give to someone considering this product?

i will recommend this it business to monitor application

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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