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NetSuite CRM Logo
NetSuite

NetSuite CRM

8.4 / 10
Category
NetSuite CRM
8.4 / 10

What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative
9% Neutral
91% Positive

Pros

  • Respectful
  • Trustworthy
  • Client's Interest First
  • Transparent

Feature Ratings

Average 86

Activity and Workflow Management

88

Lead Management

87

Collaboration

87

Analytics and Reporting

85

Account and Contact Management

85

Sales Management

84

Mobile

82

Customer Service Management

81

Telephony and Call Center Management

80

Quote Contract and Proposal

77

Marketing Management

73

Vendor Capability Ratings

Average 84

Ease of IT Administration

97

Ease of Implementation

95

Availability and Quality of Training

91

Breadth of Features

91

Quality of Features

91

Ease of Data Integration

88

Ease of Customization

87

Vendor Support

87

Product Strategy and Rate of Improvement

86

Business Value Created

85

Usability and Intuitiveness

82

NetSuite CRM Reviews

Cody N.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Lots of flexibility but a steep learning curve

Likeliness to Recommend

6 / 10

What differentiates NetSuite CRM from other similar products?

NetSuite CRM stands out as a dynamic and flexible customer relationship management (CRM) solution that truly sets itself apart from other similar products. What makes it exceptional is its ability to adapt and integrate seamlessly with a wide range of software systems, giving your business the upper hand in managing customer relationships effectively.

What is your favorite aspect of this product?

Flexibility Beyond Compare: NetSuite CRM's hallmark feature is its remarkable flexibility. It's like the chameleon of CRM systems, capable of adapting to your unique business needs. Whether you're a startup or a large enterprise, this CRM solution can be tailored to your exact specifications. With just a little tweaking, you can make it do almost anything you want, which is a game-changer for businesses with specific requirements or those that evolve over time. You won't need to compromise or adapt your processes to fit the CRM; instead, NetSuite CRM adapts to you.

What do you dislike most about this product?

There is a very large learning curve. They provide lots of learning resources but it's not simple or intuitive.

What recommendations would you give to someone considering this product?

Learning and implementing NetSuite CRM will take time, so investing in training is essential. Provide comprehensive training for your staff, particularly those who will be working closely with the system. NetSuite offers training resources, and there are often third-party consultants who specialize in the platform. The more knowledge your team has, the smoother the transition will be.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samantha H.

  • Role: Operations
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Very easy to use!

Likeliness to Recommend

8 / 10

What differentiates NetSuite CRM from other similar products?

It has increased my productivity

What is your favorite aspect of this product?

How easy it is to use

What do you dislike most about this product?

Sometimes I can be hard to find something

What recommendations would you give to someone considering this product?

That they should join Netsuite since it's a one in all program

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lori C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Fantastic product with wonderful features!!

Likeliness to Recommend

8 / 10

What differentiates NetSuite CRM from other similar products?

Very user friendly and intuitive product. I use it in my job on a daily basis and there is a lot of value in using Netsuite.

What is your favorite aspect of this product?

Drop down options Inuitiveness

What do you dislike most about this product?

Slow at times

What recommendations would you give to someone considering this product?

See for yourself how it improves your daily activities with housing information.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

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