NCR VOYIX POS - Counterpoint Logo
NCR VOYIX POS - Counterpoint Logo
NCR Corporation

NCR VOYIX POS - Counterpoint

6.8 / 10
Category
NCR VOYIX POS - Counterpoint
6.8 / 10

What is NCR VOYIX POS - Counterpoint?

Run your business. Connect with customers. Sell anywhere. NCR VOYIX POS - Counterpoint is the specialty retail management system that integrates the front and back offices seamlessly, enabling you to grow your business. Our comprehensive and flexible solution will manage your business's details so you can focus on what truly matters: your customers.

Company Details


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Awards & Recognition

NCR VOYIX POS - Counterpoint won the following awards in the Retail POS category

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NCR VOYIX POS - Counterpoint Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NCR VOYIX POS - Counterpoint.

78 Likeliness to Recommend

100 Plan to Renew

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NCR VOYIX POS - Counterpoint?

4% Negative
9% Neutral
87% Positive

Pros

  • Respectful
  • Effective Service
  • Caring
  • Enables Productivity

Cons

  • Under Delivered

Feature Ratings

Average 80

Sales Transactions

85

Cash Register Point of Purchase Devices

83

Employee Management

80

Customer Account Management

79

PCI and EMV Compatible

77

Analytics and Reporting

76

Online Integrations Web Store

76

Pricing Promotions

76

Loyalty Program

76

Inventory Control

73

Employee Mobile

70

Vendor Capability Ratings

Average 74

Ease of IT Administration

92

Availability and Quality of Training

90

Business Value Created

84

Ease of Customization

84

Ease of Implementation

84

Breadth of Features

83

Quality of Features

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Usability and Intuitiveness

77

Ease of Data Integration

71

NCR VOYIX POS - Counterpoint Reviews

Derek L.

  • Role: Finance
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Incredibly easy to use

Likeliness to Recommend

7 / 10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

I am only familiar with NCR, so I can not compare, but I imagine NCR Counterpoint is somewhat similar to their competitors. NCR does seem to the biggest name in the game, I see NCR POS stations while out shopping quite a bit.

What is your favorite aspect of this product?

How easy it is to use and train new employees. Takes no time to train new employees on how to use NCR.

What do you dislike most about this product?

How many glitches we get. We regularly get double-charge transactions and fail to saves; where we get the payment thankfully but the ticket that has the item details gets lost fairly often.

What recommendations would you give to someone considering this product?

Do research into other companies in your area and decide what is best for your needs, but I believe NCR Counterpoint won't disappoint.

Pros

  • Respectful
  • Client Friendly Policies
  • Acts with Integrity
  • Trustworthy

Cons

  • Vendor's Interest First

Carlos S.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy to use, the initial integration goes smooth

Likeliness to Recommend

9 / 10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

NCR is a much robust solution, data safety is crucial in this business, and will working with inventory our company can relay that the date is well kept by NCR

What is your favorite aspect of this product?

To me, the Inventory communication module is a plus...having the staff working while I get to see my live transactions is a very good tool.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

NCR is a very robust system, if you really want to control your BOH, then NCR POS is the way to go.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Dawn F.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

Fantastic product, easy to use, worth the investme

Likeliness to Recommend

10 / 10

What differentiates NCR VOYIX POS - Counterpoint from other similar products?

Set to the standards for each business

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

nothing I dislike

What recommendations would you give to someone considering this product?

it's worth the investment

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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