Customer Service Management

Response
Distribution
1Reviews

Moxie

Moxie Suite

Moxie enhances the customer journey on your site by leveraging the latest web technology, big data and predictive modeling to guide customers through the research, purchasing and support process. Moxie responds to customer intent and proactively engages your customers as they browse your site by – nudging them along – with relevant content and guided assistance throughout their digital journey

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Composite Score

Composite
Score

10.0

CX Score

CX
Score

+100

Emotional Footprint

Emotional
Footprint

100%

Likeliness to Recommend

Likeliness
to Recommend

Customer Service Management

Response
Distribution
1Reviews
Category Features
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Analytics and Reporting
  • |
  • Contact Center Integration
  • |
  • Customer Community Management
  • |
  • Customer Self Service Capabilities
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Service Workflow Management
  • |
  • Intelligent Search
  • |
  • Mobile Customer Care
  • |
  • Multi Channel Support

Sample Report

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  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
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Product Scorecard

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