SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details


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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Efficient Service
  • Saves Time
  • Respectful

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Templates & Question Library

87

Customizable Branding

86

Multi-Media Support

85

Mobile Support

85

Role and User Management

85

Multi-Channel Distribution

84

Data Analysis and Visualization

84

Branching and Logic

84

Collaboration

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

84

Ease of Data Integration

84

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Customization

82

Product Strategy and Rate of Improvement

79

SurveyMonkey Enterprise Reviews

Daryl O.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Create and share your polls.

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

It has a good service for the client that a company could have with this product, with easy access, very useful and they work until they find the desired solution for the client. It is suitable for any application, since you can even add an image so that users are more comfortable.

What is your favorite aspect of this product?

In SurveyMonkey Apply for the user it is very easy to create your surveys and send them to the people you want. It is easy to implement and in turn entering its functions is always very simple, it is clear in its design. We are all happy in the company for everything achieved with this platform.

What do you dislike most about this product?

We have a program capable of tracking all applicants and collecting demographic data to give us a better view of the community we serve. At the moment everything is correct with this tool.

What recommendations would you give to someone considering this product?

The access system has a lot of flexibility, and this makes it easy to customize the applications as desired. Good platform, with great capabilities and many services to offer users, suitable for any type of company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2021

Easy to use, and affordable.

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Alisson L.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Advanced solution for surveys and forms.

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

The number of questions that can be asked within SurveMonkey is greater than other survey and form platforms. I can share the survey of different methods, either by email, through a shared link or through a gadget on your website. Survey Monkey can also be integrated with Google Sheets, this allows to have a more orderly and automated database if SurveyMonkey is used to keep a record.

What is your favorite aspect of this product?

-You can have a preview of the survey before its final publication- -You can create from multiple choice responses to respective logicás thus branching the survey depending on the responses. -It is fully customizable, from entering your company logo to choosing your company color and having a custom font. -The analysis is very detailed, from the most general to the breakdown of each question for each person who has participated in a survey.

What do you dislike most about this product?

-The templates are very limited, they must have a wide variety of templates in order to optimize the work process. -The customization is a bit complicated, it almost seems that you have to know programming to create an email. -Prices not so competitive.

What recommendations would you give to someone considering this product?

This is a practical and complete solution to create surveys and collect data that are necessary for the company, such as information to improve marketing and sales, get an opinion, find a problem with something, etc. I know price is not its strong suit, but SurveyMonkey has features that a free platform cannot.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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