What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Efficient Service
- Altruistic
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Sentiment Analytics
Data Visualization
Text Analytics
Dashboards, Analytics and Reporting
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Ease of Customization
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Vendor Support
Business Value Created
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SurveyMonkey Enterprise Reviews
Romeet V.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2024
Not worth the price. Alternatives are much better
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Nothing that stands out
What is your favorite aspect of this product?
Clean UI is something that I like about it
What do you dislike most about this product?
Not at all cost effective. Other alternatives offer much better features at a much lower price.
What recommendations would you give to someone considering this product?
Go for it of your requirements are very basic.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Altruistic
Cons
- Vendor's Interest First
- Slower Product Innovation
- Less Effective Service
Morgan B.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
Effective platform, watch for pricing details.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It is very good for basic studies and has a very intuitive UI. It also has various options for survey distribution that other platforms lack.
What is your favorite aspect of this product?
User-friendly interface.
What do you dislike most about this product?
The costing. For the more advanced plans, you need to pay more.
What recommendations would you give to someone considering this product?
Look into the different plan options before buying / using!
Pros
- Efficient Service
- Respectful
- Client's Interest First
- Transparent
Cons
- Commodity Features
- Charges for Enhancements
Nathalie G.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Nov 2023
Excellent product. Have helped a lot with customer
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
really easy to use in every situation
What is your favorite aspect of this product?
Our customers love how easy it is to give us feedback
What do you dislike most about this product?
Maybe price
What recommendations would you give to someone considering this product?
Its a really good option
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Inspires Innovation
Cons
- Under Delivered