Microsoft

Microsoft Dynamics CRM

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

7.4

Overall Satisfaction

Overall
Satisfaction

94%

Plan to Renew

Plan to
Renew

+35

Emotional Footprint

Emotional
Footprint

2/6 in Customer Relationship Management

Response
Distribution
95Reviews
Category Features
  • Lead Management
  • |
  • Account & Contact Management
  • |
  • Analytics/Reporting
  • |
  • Customer Service Management
  • |
  • Sales Management
  • |
  • Mobile
  • |
  • Telephony & Call Center Management
  • |
  • Activity & Workflow Management
  • |
  • Marketing Management
  • |
  • Collaboration
  • |
  • Quote, Contract & Proposal

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
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Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Reviews

  • -
  • 0
  • 1
  • 2
  • 3
Neutral
8/10

Michelle Crawford, MBA, PMP

Information Technology

So easy to customize!

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 2
  • Business Value Created
  • 3
  • Ease of Customization
  • 2
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Account & Contact Management
  • 2
  • Activity & Workflow Management
  • 3
  • Analytics/Reporting
  • 2
  • Collaboration
  • 3
  • Customer Service Management
  • 3
  • Lead Management
  • 2
  • Marketing Management
  • -
  • Mobile
  • 2
  • Quote, Contract & Proposal
  • 3
  • Sales Management
  • -
  • Telephony & Call Center Management
Neutral
8/10

Timothy Samandari

Information Technology

Hit and Miss, some customers love CRM and it has been implemented well with some projects, but it other cases was useless

Vendor Capability Satisfaction

  • 1
  • Availability and Quality of Training
  • 1
  • Breadth of Features
  • 2
  • Business Value Created
  • 2
  • Ease of Customization
  • 1
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 1
  • Ease of IT Administration
  • 1
  • Product Strategy and Rate of Improvement
  • 1
  • Quality of Features
  • 2
  • Usability and Intuitiveness
  • -
  • Vendor Support

Product Feature Satisfaction

  • -
  • Account & Contact Management
  • -
  • Activity & Workflow Management
  • 2
  • Analytics/Reporting
  • 2
  • Collaboration
  • 1
  • Customer Service Management
  • -
  • Lead Management
  • -
  • Marketing Management
  • -
  • Mobile
  • -
  • Quote, Contract & Proposal
  • 2
  • Sales Management
  • -
  • Telephony & Call Center Management
Neutral
7/10

William Bowen

Information Technology

Great product, however older version support is lacking

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 1
  • Breadth of Features
  • 1
  • Business Value Created
  • 2
  • Ease of Customization
  • 1
  • Ease of Data Integration
  • 1
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • 1
  • Product Strategy and Rate of Improvement
  • 1
  • Quality of Features
  • 1
  • Usability and Intuitiveness
  • 1
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Account & Contact Management
  • 2
  • Activity & Workflow Management
  • 1
  • Analytics/Reporting
  • 1
  • Collaboration
  • 1
  • Customer Service Management
  • 2
  • Lead Management
  • 1
  • Marketing Management
  • 1
  • Mobile
  • -
  • Quote, Contract & Proposal
  • 2
  • Sales Management
  • 1
  • Telephony & Call Center Management