Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.6 /10
CX Score
8.9 /10
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Microsoft Dynamics 365 Sales Enterprise
8.6 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative
4% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Collaboration

83

Analytics and Reporting

83

Account and Contact Management

83

Lead Management

83

Sales Management

82

Customer Service Management

82

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 80

Business Value Created

82

Ease of Implementation

81

Quality of Features

81

Breadth of Features

80

Ease of Customization

80

Ease of Data Integration

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Availability and Quality of Training

78

Vendor Support

77

Microsoft Dynamics 365 Sales Enterprise Reviews

Kevin K.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Good but not yet there

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 has a budget feature that many CRM tools lack.

What is your favorite aspect of this product?

I didn't find any favorite aspect of this product. This is since my option of customer relation management has mos features locked and can only function upon installing other Microsoft software.

What do you dislike most about this product?

What bothers most about this product is that my area of specialization could not use it effectively. I had to look for an alternative and this meant that everyone else that I collaborated with had switch to the other tool that would serve us all. However, the finance department and sales team benefited from Microsoft Dynamics 365.

What recommendations would you give to someone considering this product?

Kindly improve the features to meet a wide variety of users and departments.

Pros

  • Generous Negotitation
  • Transparent
  • Continually Improving Product
  • Reliable

Joel W.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Multiply your Sales with Microsoft Dynamics.

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics is a multitasking application, one with so much capabilities such as supported sales, and the customer Relations management, information sharing, among others. Sure, using Microsoft Dynamics is quite a hustle, but I like the help and the training from the support team. And again, Microsoft Dynamics brings clients closer to the company.

What is your favorite aspect of this product?

Managing the customers relations is one of the perfect thing I see with Microsoft Dynamics. Furthermore, the ability to provide a clear way to increase sales, where there is automations and even advertising. Again, Microsoft Dynamics has a friendly interface which allows users to learn how to navigate it.

What do you dislike most about this product?

My problem with Microsoft Dynamics is on price. In fact, oy a few companies or individuals who can comfortably afford to install this application, and my concern is the developer to lower down the costs. On training, something is being done, and we appreciate.

What recommendations would you give to someone considering this product?

Have your sales doubled or even multiplied. Not because of anything else, but Microsoft Dynamics. The application is so diverse, that it helps the company to see things in a wonder perspective.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Good for project management post-sale

Likeliness to Recommend

7 /10

Pros

  • Trustworthy
  • Effective Service
  • Inspires Innovation
  • Acts with Integrity

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