Oracle MICROS Simphony POS Logo
Oracle MICROS Simphony POS Logo
Oracle

Oracle MICROS Simphony POS

5.8 / 10
Category
Oracle MICROS Simphony POS
5.8 / 10

What is Oracle MICROS Simphony POS?

Oracle Hospitality Simphony is the premiere cloud and mobile hospitality management platform, providing enterprise point-of-sale (POS) and back-office functionality to support a wide range of food and beverage operations.

Company Details


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Oracle MICROS Simphony POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle MICROS Simphony POS.

69 Likeliness to Recommend

81 Plan to Renew

61 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+56 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle MICROS Simphony POS?

15% Negative
15% Neutral
70% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Efficient Service

Cons

  • Less Generous
  • Leverages Incumbent Status
  • Commodity Features

Feature Ratings

Average 68

Payment Processing

75

Check Settlement Types

74

Advanced Compliance & Statutory

72

Multiple Venue Property Concept Support

71

PCI Compliance

70

Integrations

68

Inventory Recipe Management

68

Off Line Operations

65

Advanced Reporting Analytics

64

Kitchen Course Management

64

Loyalty Promotions Management

64

Vendor Capability Ratings

Average 68

Business Value Created

72

Ease of IT Administration

72

Ease of Customization

69

Quality of Features

65

Product Strategy and Rate of Improvement

60

Usability and Intuitiveness

56

Breadth of Features

55

Ease of Implementation

55

Availability and Quality of Training

53

Ease of Data Integration

37

Vendor Support

37

Oracle MICROS Simphony POS Reviews

Mario L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

the information they need is available

Likeliness to Recommend

10 / 10

What differentiates Oracle MICROS Simphony POS from other similar products?

From now on, you no longer have to respond to multiple requests from your participants: all the information they need is available everywhere on the Internet. You can also send a message to all participants with a single click. Add value to your club with a modern and professional solution. Your attendees will be delighted to use such an effective solution, making your event a success. I told them I went with Jevin sports management software, I also kindly asked the league apps to leave me alone. I sent them an email and asked them to remove me from their email list.

What is your favorite aspect of this product?

The software takes care of everything. You can finally focus on the essentials. Stop stressing during your sporting events! No mistake will spoil your progress: it allows you to create tables and groups according to the rules of your sport. In case of withdrawal, there is no problem: it will be adapted in a click.

What do you dislike most about this product?

It didn't work out as well for our business as we'd hoped, which in turn made our lives that much more complicated. The system was created to cover a wide range of things, and it doesn't get too specific on any one of those things. We needed details, and this is where it started not working so well for us.

What recommendations would you give to someone considering this product?

The software is so easy to navigate. I'm not tech savvy and was able to figure things out a couple of days after our release. It suited our needs better overall. We liked how it would grow with us, we enjoyed the people and the financial value was right where we needed it. We are delighted to have made the switch! Thanks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Miguel P.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Robust, flexible and easy-to-use POS

Likeliness to Recommend

8 / 10

What differentiates Oracle MICROS Simphony POS from other similar products?

Micros Simphony is a POS solution with high flexibility and ease of use, both for customers and for our employees. Provides effective inventory management and great insight into top recurring sales. The simplicity of the setup process is impressive and it is very fast and smooth to get up and running. Training of staff members was easy and the client was able to scale quickly. The banking connection is fast and payments are processed in the expected time, it also allows payments to be made anywhere and at any time.

What is your favorite aspect of this product?

It is easy to use and the user interface is very modern. Person training can be done remotely, just as efficiently. It has preset modifiers to speed up order taking. Provides visually easy to understand custom floor plans. It is very easy to manage the menus and its ability to make modifications is excellent. It has the ability to accept multiple forms of payment. Generate reports with accurate data on the frequency of product sales.

What do you dislike most about this product?

Sometimes it is difficult to process when the Internet connection is unstable. It has a wide variety of functions that require intuitive documentation to fully operate it to its full potential.

What recommendations would you give to someone considering this product?

I recommend implementing this solution for its ease of use and personalized customer service capabilities. It provides all the necessary tools to guarantee the success of business processes.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

John P.

  • Role: Operations
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Robust and easy-to-use POS

Likeliness to Recommend

7 / 10

What differentiates Oracle MICROS Simphony POS from other similar products?

Micros Simphony has a modular architecture that generates flexibility and scalability at its highest level. Provides great features for accepting payments, entering food orders, and organizing hotel reservations. It provides a wide variety of back-office functions and reports, including labor management, product management, and financial management. Its customization capacity for ordering is significantly broad. The initial setup is quick and easy, its functions are easy to use.

What is your favorite aspect of this product?

It has a sophisticated and pleasant user interface. Provides the tools to identify the customer in a more personalized way. It offers numerous integrations available to work with vendors in any operational category. It has an efficient gateway for integrated payment processing. It allows the continuity of operations, even if the Internet connection is lost. It provides real-time reports with useful data that facilitate the timely correction of errors and can be accessed from mobile devices.

What do you dislike most about this product?

Customer support has a lot to improve, it must be faster and more efficient in solving problems. The whole system is quite complex, I consider it necessary to incorporate better documentation.

What recommendations would you give to someone considering this product?

Micros Simphony I recommend it for having an intuitive point of sale system, which allows fluid and effective communication. It is easy to complete transactions through checkout, as well as to generate reports in the back-end for sales tracking.

Pros

  • Reliable
  • Effective Service
  • Inspires Innovation
  • Respectful

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