13/16 in IT Service Management

Response
Distribution
21Reviews

Micro Focus

Micro Focus SMA

Micro Focus Service Management Automation (SMA) provides a modern user experience for self-service, automates IT and Enterprise Service Management with machine learning and analytics, and offers customers the choice between physical, virtual and cloud deployments.

7.3

Composite Score

Composite
Score

7.2

CX Score

CX
Score

+71

Emotional Footprint

Emotional
Footprint

76%

Likeliness to Recommend

Likeliness
to Recommend

13/16 in IT Service Management

Response
Distribution
21Reviews
Category Features
  • Business Application Integration
  • |
  • End User Self Serve
  • |
  • End User Support Solutions
  • |
  • Integrated Knowledge Management
  • |
  • Integration With IT Tools
  • |
  • Multi Device Capability
  • |
  • Multi-Site Functionality
  • |
  • Reporting
  • |
  • Service Catalog
  • |
  • Systems Management Integration
  • |
  • Technician Administration

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Product Reviews

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  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Information Technology

Easy to use, but sketchy documentation.

Vendor Capability Satisfaction

  • 3
  • 3
  • 2
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2

Product Feature Satisfaction

  • 3
  • Business Application Integration
  • 3
  • End User Self Serve
  • 3
  • End User Support Solutions
  • 2
  • Integrated Knowledge Management
  • 3
  • Integration With IT Tools
  • 2
  • Multi Device Capability
  • 2
  • Multi-Site Functionality
  • 3
  • Reporting
  • 2
  • Service Catalog
  • 2
  • Systems Management Integration
  • 3
  • Technician Administration