12/16 in IT Service Management

Response
Distribution
21Reviews

Micro Focus

Micro Focus SMA

Micro Focus Service Management Automation (SMA) provides a modern user experience for self-service, automates IT and Enterprise Service Management with machine learning and analytics, and offers customers the choice between physical, virtual and cloud deployments.

7.3

Composite Score

Composite
Score

+70

Emotional Footprint

Emotional
Footprint

76%

Likeliness to Recommend

Likeliness
to Recommend

12/16 in IT Service Management

Response
Distribution
21Reviews
Category Features
  • Business Application Integration
  • |
  • End User Self Serve
  • |
  • End User Support Solutions
  • |
  • Integrated Knowledge Management
  • |
  • Integration With IT Tools
  • |
  • Multi Device Capability
  • |
  • Multi-Site Functionality
  • |
  • Reporting
  • |
  • Service Catalog
  • |
  • Systems Management Integration
  • |
  • Technician Administration

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  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Information Technology

Easy to use, but sketchy documentation.

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 2
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 2
  • Usability and Intuitiveness
  • 2
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Business Application Integration
  • 3
  • End-User Self-Serve
  • 3
  • End-User Support Solutions
  • 2
  • Integrated Knowledge Management
  • 3
  • Integration with IT Tools
  • 2
  • Multi-Device Capability
  • 2
  • Multi-Site Functionality
  • 3
  • Reporting
  • 2
  • Service Catalog
  • 2
  • Systems Management Integration
  • 3
  • Technician Administration