What is MessageBird?
The only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on MessageBird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MessageBird?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
AI Engine for CPaaS
Integration APIs
Cloud Integration
Communication APIs
Software Development Kit
Code Libraries
Online Cloud Platform
WebRTC-based Calling
Drag and Drop User Interface
MMS API
Vendor Capability Ratings
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Quality of Features
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
MessageBird Reviews
Allison C.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
A wonderful product with a clean UI.
Likeliness to Recommend
What differentiates MessageBird from other similar products?
The UI is super straightforward and intuitive to use. Navigating around the service, making your message, uploading your list and everything else is a breeze with their straightforward UI.
What is your favorite aspect of this product?
Messagebird offers an actual omnichannel inbox for those searching for a unified inbox. Has nice automation via the flow builder. Sensible reportage dashboards that offer an extensive look into the inbox activities on ticket and agent levels. Sturdy messaging API I like that the UI is very clean and sleek to use. Everything is pretty straightforward; anyone ought to be able to use it.
What do you dislike most about this product?
Once it doesn’t work or something goes wrong, trying to get help from the Support Team is a living hell. For a corporation that is supposed to offer better client communications, their communications with their customers are terrible. Ever since the free of Inbox, they are at full capacity and it doesn’t seem like they need to be done much to improve. Quite disappointing!
What recommendations would you give to someone considering this product?
The way the interface works! It’s clear and pretty to navigate true. The choices are all displayed properly and the way the data Is given is nice for a dummy or experienced user. I can advocate MessageBird to any company or individual, this truly works the way It ought to with no error’ or Interruption or what so ever. Also, last but not least, the client service is useful and caring, they answer in a fast manner.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Saves Time
Bhawna A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Amazing Communication application
Likeliness to Recommend
What differentiates MessageBird from other similar products?
Flawless messaging Instant delivery of message me Great templates Easy to use interface
What is your favorite aspect of this product?
User friendly Useful templates saves time
What do you dislike most about this product?
Nothing is there to dislike
What recommendations would you give to someone considering this product?
Highly recommended communication application for all the organisations
Pros
- Helps Innovate
- Performance Enhancing
- Caring
- Client's Interest First
Aniuska W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Easy, efficient and more accessible than ever.
Likeliness to Recommend
What differentiates MessageBird from other similar products?
Unlike Twilio, MessageBird offers a free version for up to 50 contacts per month, with which we can have unlimited live chat conversations, unlimited contacts, access to various platforms such as email, Facebook and Twitter messaging, Telegram, Viber, WhatsApp and more.
What is your favorite aspect of this product?
MessageBird is a faster and higher quality communication tool, its voice calling features are stable, it offers call recording and transcription, call transfer, text to speech and more. Likes to start unlimited chat conversations and provides easy access to various communication channels like email, Twitter, Telegram, and WhatsApp.
What do you dislike most about this product?
I just like MessageBird.
What recommendations would you give to someone considering this product?
MessageBird provides access to a wide variety of communication channels that you can easily connect with, it offers a free plan, it is a free communication solution with an API to understand our needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing