MessageBird Logo
MessageBird Logo
MessageBird

MessageBird

7.8 / 10
Category
MessageBird
7.8 / 10

What is MessageBird?

The only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on MessageBird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before.

Company Details


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Awards & Recognition

MessageBird won the following awards in the Communications Platform as a Service category

MessageBird Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MessageBird.

85 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MessageBird?

0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 80

AI Engine for CPaaS

100

Integration APIs

86

Cloud Integration

82

Communication APIs

81

Software Development Kit

77

Code Libraries

76

Online Cloud Platform

75

WebRTC-based Calling

75

Drag and Drop User Interface

75

MMS API

74

Vendor Capability Ratings

Average 78

Availability and Quality of Training

100

Ease of Customization

100

Ease of Implementation

100

Ease of IT Administration

100

Usability and Intuitiveness

100

Breadth of Features

93

Ease of Data Integration

92

Quality of Features

92

Business Value Created

86

Vendor Support

84

Product Strategy and Rate of Improvement

67

MessageBird Reviews

Allison C.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A wonderful product with a clean UI.

Likeliness to Recommend

8 / 10

What differentiates MessageBird from other similar products?

The UI is super straightforward and intuitive to use. Navigating around the service, making your message, uploading your list and everything else is a breeze with their straightforward UI.

What is your favorite aspect of this product?

Messagebird offers an actual omnichannel inbox for those searching for a unified inbox. Has nice automation via the flow builder. Sensible reportage dashboards that offer an extensive look into the inbox activities on ticket and agent levels. Sturdy messaging API I like that the UI is very clean and sleek to use. Everything is pretty straightforward; anyone ought to be able to use it.

What do you dislike most about this product?

Once it doesn’t work or something goes wrong, trying to get help from the Support Team is a living hell. For a corporation that is supposed to offer better client communications, their communications with their customers are terrible. Ever since the free of Inbox, they are at full capacity and it doesn’t seem like they need to be done much to improve. Quite disappointing!

What recommendations would you give to someone considering this product?

The way the interface works! It’s clear and pretty to navigate true. The choices are all displayed properly and the way the data Is given is nice for a dummy or experienced user. I can advocate MessageBird to any company or individual, this truly works the way It ought to with no error’ or Interruption or what so ever. Also, last but not least, the client service is useful and caring, they answer in a fast manner.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Saves Time

Bhawna A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Amazing Communication application

Likeliness to Recommend

9 / 10

What differentiates MessageBird from other similar products?

Flawless messaging Instant delivery of message me Great templates Easy to use interface

What is your favorite aspect of this product?

User friendly Useful templates saves time

What do you dislike most about this product?

Nothing is there to dislike

What recommendations would you give to someone considering this product?

Highly recommended communication application for all the organisations

Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Client's Interest First

Aniuska W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy, efficient and more accessible than ever.

Likeliness to Recommend

9 / 10

What differentiates MessageBird from other similar products?

Unlike Twilio, MessageBird offers a free version for up to 50 contacts per month, with which we can have unlimited live chat conversations, unlimited contacts, access to various platforms such as email, Facebook and Twitter messaging, Telegram, Viber, WhatsApp and more.

What is your favorite aspect of this product?

MessageBird is a faster and higher quality communication tool, its voice calling features are stable, it offers call recording and transcription, call transfer, text to speech and more. Likes to start unlimited chat conversations and provides easy access to various communication channels like email, Twitter, Telegram, and WhatsApp.

What do you dislike most about this product?

I just like MessageBird.

What recommendations would you give to someone considering this product?

MessageBird provides access to a wide variety of communication channels that you can easily connect with, it offers a free plan, it is a free communication solution with an API to understand our needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing