Medallia Experience Cloud Logo
Medallia Experience Cloud Logo
Medallia Inc.

Medallia Experience Cloud

7.3 / 10
Category
Medallia Experience Cloud
7.3 / 10

What is Medallia Experience Cloud?

Wherever your customers are, however they transact with you, and talk to or about you — Medallia will facilitate a conversation between you and every single one of them.

Company Details


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Awards & Recognition

Medallia Experience Cloud won the following awards in the Voice of the Customer category

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Medallia Experience Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Medallia Experience Cloud.

85 Likeliness to Recommend

92 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Medallia Experience Cloud?

7% Negative
15% Neutral
78% Positive

Pros

  • Reliable
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Multi-Channel Data Collection

86

Dashboards, Analytics and Reporting

85

Questionnaire Design/Survey Builder

81

Alerts

80

Text Analytics

80

Data Visualization

79

API Framework

78

Sentiment Analytics

74

Vendor Capability Ratings

Average 82

Ease of Implementation

79

Product Strategy and Rate of Improvement

77

Quality of Features

77

Ease of Customization

72

Breadth of Features

71

Vendor Support

70

Availability and Quality of Training

68

Ease of IT Administration

68

Usability and Intuitiveness

66

Business Value Created

61

Ease of Data Integration

59

Medallia Experience Cloud Reviews

Romeet V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Expensive but best in the industry

Likeliness to Recommend

10 / 10

What differentiates Medallia Experience Cloud from other similar products?

Ease of use, features, constantly upgrading to meet customer requirements.

What is your favorite aspect of this product?

It's always ahead of time. Text analytics is very strong

What do you dislike most about this product?

Pricing is my only concern otherwise it's the best

What recommendations would you give to someone considering this product?

If budget is not a constraint for you, Medallia most likely should be the best fit for most businesses

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Great platform to collect and analyze feedback.

Likeliness to Recommend

9 / 10

Pros

  • Saves Time
  • Respectful
  • Reliable
  • Performance Enhancing

Carrie K.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Excellent platform for customer reviews!

Likeliness to Recommend

10 / 10

What differentiates Medallia Experience Cloud from other similar products?

It consolidates all relevant reviews into one intuitive platform. It saves me time and increases efficiency.

What is your favorite aspect of this product?

Saves time and headache by gathering all reviews in one place

What do you dislike most about this product?

No issues.

What recommendations would you give to someone considering this product?

This is a wonderful option for organization of customer reviews. It allows you to not only access the reviews, but also to analyze information from all aspects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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