Customer Service Management

Response
Distribution
2Reviews

Medallia

Medallia

Wherever your customers are, however they transact with you, and talk to or about you — Medallia will facilitate a conversation between you and every single one of them.

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Composite Score

Composite
Score

10.0

CX Score

CX
Score

+100

Emotional Footprint

Emotional
Footprint

89%

Likeliness to Recommend

Likeliness
to Recommend

Customer Service Management

Response
Distribution
2Reviews
Category Features
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Analytics and Reporting
  • |
  • Contact Center Integration
  • |
  • Customer Community Management
  • |
  • Customer Self Service Capabilities
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Service Workflow Management
  • |
  • Intelligent Search
  • |
  • Mobile Customer Care
  • |
  • Multi Channel Support

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