What is Medallia Experience Cloud?
Wherever your customers are, however they transact with you, and talk to or about you — Medallia will facilitate a conversation between you and every single one of them.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
92 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Medallia Experience Cloud?
Pros
- Reliable
- Fair
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Questionnaire Design/Survey Builder
Alerts
Text Analytics
Data Visualization
API Framework
Sentiment Analytics
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Medallia Experience Cloud Reviews
Romeet V.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
Expensive but best in the industry
Likeliness to Recommend
What differentiates Medallia Experience Cloud from other similar products?
Ease of use, features, constantly upgrading to meet customer requirements.
What is your favorite aspect of this product?
It's always ahead of time. Text analytics is very strong
What do you dislike most about this product?
Pricing is my only concern otherwise it's the best
What recommendations would you give to someone considering this product?
If budget is not a constraint for you, Medallia most likely should be the best fit for most businesses
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Great platform to collect and analyze feedback.
Likeliness to Recommend
Pros
- Saves Time
- Respectful
- Reliable
- Performance Enhancing
Carrie K.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Feb 2024
Excellent platform for customer reviews!
Likeliness to Recommend
What differentiates Medallia Experience Cloud from other similar products?
It consolidates all relevant reviews into one intuitive platform. It saves me time and increases efficiency.
What is your favorite aspect of this product?
Saves time and headache by gathering all reviews in one place
What do you dislike most about this product?
No issues.
What recommendations would you give to someone considering this product?
This is a wonderful option for organization of customer reviews. It allows you to not only access the reviews, but also to analyze information from all aspects.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing