What is ManyChat?
Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
93 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ManyChat?
Pros
- Performance Enhancing
- Caring
- Reliable
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Leads Generation
Learning and Adaptability
Scheduled Availability
Knowledgebase
Integration With CRM
Multi-channel
Translation
Workflow Processing
Personalized Service
Voice or Text Input
Application Programming Interface
Vendor Capability Ratings
Availability and Quality of Training
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Quality of Features
Vendor Support
Ease of Customization
Business Value Created
ManyChat Reviews
Anatotura M.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
An Effective Chatbot and Marketing Software
Likeliness to Recommend
What differentiates ManyChat from other similar products?
It comes with marketing automation and SMS marketing features besides being a leading tool as a chatbot
What is your favorite aspect of this product?
Using ManyChat is easy although it is powerful and comes with lots of features It is affordable and much more accurate when it comes to marketing
What do you dislike most about this product?
ManyChat is a great tool and no hates
What recommendations would you give to someone considering this product?
I recommend ManyChat as it is the best in marketing and offers some great and powerful features.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Carolina S.
- Role: C-Level
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2023
Not super easy to use, but still worthy
Likeliness to Recommend
What differentiates ManyChat from other similar products?
Appart from the unique feautres in terms of conversations generator, which makes it unique, the support from the IT staff and training is huge.
What is your favorite aspect of this product?
The possibility of integrating text, voice, images and videos in the same flow.
What do you dislike most about this product?
Complex to use at the beginning and it terms of implementing more complex flows
What recommendations would you give to someone considering this product?
Get some help or training to help you and take the most of the purchase
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Davide P.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2022
Easy to use, a few integrations and a bit pricey
Likeliness to Recommend
What differentiates ManyChat from other similar products?
Only one channel
What is your favorite aspect of this product?
Learning curve without slope
What do you dislike most about this product?
No custom integration
What recommendations would you give to someone considering this product?
You will have to kntegrate with tool like zapier
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Less Transparent
- Commodity Features
- Less Efficient Service