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SupportCenter Plus Logo
ManageEngine

SupportCenter Plus

7.2 / 10
Category
SupportCenter Plus
7.2 / 10

What is SupportCenter Plus?

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Company Details


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Awards & Recognition

SupportCenter Plus won the following awards in the Customer Service - Midmarket category

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SupportCenter Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SupportCenter Plus.

85 Likeliness to Recommend

92 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SupportCenter Plus?

5% Negative
9% Neutral
86% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Respectful
  • Saves Time

Feature Ratings

Average 82

Customer Service Workflow Management

86

Agent Collaboration

86

Agent Scripting

85

Intelligent Search

84

Mobile Customer Care

84

Analytics and Reporting

83

Customer Self Service Capabilities

81

Multi Channel Support

80

Contact Center Integration

80

Customer Service Knowledge Management

78

Vendor Capability Ratings

Average 83

Ease of Customization

91

Ease of IT Administration

90

Availability and Quality of Training

85

Business Value Created

85

Breadth of Features

81

Ease of Data Integration

80

Ease of Implementation

77

Quality of Features

73

Vendor Support

73

Product Strategy and Rate of Improvement

69

Usability and Intuitiveness

68

SupportCenter Plus Reviews

Saikiran S.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Customer centric product" and write choice

Likeliness to Recommend

8 / 10

What differentiates SupportCenter Plus from other similar products?

It has unique framework, service and emergency support.

What is your favorite aspect of this product?

1.Ease of use. 2.customer centric approach 3.support and service

What do you dislike most about this product?

1.bugs 2.sometimes laggy

What recommendations would you give to someone considering this product?

It is customer centric,user friendly and has good service and support

Pros

  • Efficient Service
  • Inspires Innovation
  • Respectful
  • Client's Interest First

Maurice W.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A Great Customer Service Solution

Likeliness to Recommend

9 / 10

What differentiates SupportCenter Plus from other similar products?

What makes SupportCenter Plus different are the many customer service capabilities including live help

What is your favorite aspect of this product?

With SupportCenter Plus, it is easy to meet our customer needs and enhance customer experience by being there why they need us.

What do you dislike most about this product?

Using SupportCenter Plus has been easy and everything works

What recommendations would you give to someone considering this product?

I recommend SupportCenter Plus because it works and its amazing in all aspects of customer service and support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Easy to use but little expensive

Likeliness to Recommend

10 / 10

Pros

  • Respectful
  • Acts with Integrity
  • Generous Negotitation
  • Friendly Negotiation

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Charges for Enhancements

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