What is LivePerson Conversational Cloud?
Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
85 Plan to Renew
72 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LivePerson Conversational Cloud?
Pros
- Respectful
- Security Protects
- Enables Productivity
- Acts with Integrity
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Availability
Multi-channel
Workflow Processing
Application Programming Interface
Wayfinding
Leads Generation
Voice or Text Input
Natural Language Processing
Personalized Service
Integration With CRM
Knowledgebase
Vendor Capability Ratings
Ease of IT Administration
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Quality of Features
Ease of Customization
Business Value Created
LivePerson Conversational Cloud Reviews
Ahmed S.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Nov 2023
Economical, intuitive and customizable tool
Likeliness to Recommend
What differentiates LivePerson Conversational Cloud from other similar products?
A very powerful integration layer, numerous integration channels, and the conversational AI capabilities which being continuously enhanced.
What is your favorite aspect of this product?
The strong knowledge base and self learning tools.
What do you dislike most about this product?
Sometimes the support is not as responsive as it should be considering the nature of the domain it serves.
What recommendations would you give to someone considering this product?
Understand the licensing model which could be based on the number of users or number of conversations and carefully select the one most economical for you.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Siba P.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Nov 2023
Easy to use but may want to revise the pricing
Likeliness to Recommend
What differentiates LivePerson Conversational Cloud from other similar products?
Easy implementation and COT solution
What is your favorite aspect of this product?
Skill based routing and API integration
What do you dislike most about this product?
Nothing NA
What recommendations would you give to someone considering this product?
To add more AI/ML capabilities OOTB
Pros
- Acts with Integrity
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Under Delivered
Amit S.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Better than the competition
Likeliness to Recommend
What differentiates LivePerson Conversational Cloud from other similar products?
Convenient , Adaptable
What is your favorite aspect of this product?
Engagement
What do you dislike most about this product?
Nothing as of now
What recommendations would you give to someone considering this product?
You can consider this
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features