LiveHelpNow Help Desk Suite

LiveHelpNow help desk software suite facilitates real time, omnichannel customer service communications via Live Chat, SMS, Email, Facebook and Twitter. Top rated by 8 years running, Inc 500 fastest growing companies list 3 years in a row. 12k+ implementations, with over 2k in the Enterprise arena. Starting only at $18.90 per month per agent on annual contract. Superb multi branding abilities allowing a call center of any size use LiveHelpNow to support multiple brands.


Composite Score



Emotional Footprint



Likeliness to Recommend

to Recommend

5/10 in Customer Service Management

Category Features
  • Agent Collaboration
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  • Agent Scripting
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  • Analytics and Reporting
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  • Contact Center Integration
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  • Customer Community Management
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  • Customer Self Service Capabilities
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  • Customer Service Knowledge Management
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  • Customer Service Workflow Management
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  • Intelligent Search
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  • Mobile Customer Care
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  • Multi Channel Support

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
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Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

Word Cloud legend

Product Scorecard

Dive Into Data

Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

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