What is LiveAgent?
LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
2
Since last award
96 Plan to Renew
4
Since last award
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveAgent?
Pros
- Reliable
- Enables Productivity
- Client's Interest First
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multiple File Type Support
Workflow and Approval Management
Role-Based Access
Cataloging
Bulk Actions
API Integration
Social Features
Rich Text Editor
Intelligent Search
Version Control
Multi-Language Support
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of Data Integration
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
LiveAgent Reviews
Zoryel M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Affordable Solution with Room for Improvement
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
competitive pricing
What is your favorite aspect of this product?
I like the audit logs and reporting features
What do you dislike most about this product?
I dont like that it computes the not rated ticket of the overall rating score of the agents. we had to manually compute positive vs negative ratings. Also sometimes there are bugs (showing active agents are adding to the chat slots but the agent is already offline, etc)
What recommendations would you give to someone considering this product?
If you're looking for a platform close to zendesk, this one is for you. Price is reasonable
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Christian R.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2024
Great way to reach your onsite audience.
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
Like the KB and LiveChat combo
What is your favorite aspect of this product?
Misty the LiveChat on websites is great.
What do you dislike most about this product?
Having to log in every couple of weeks to keep the account live.
What recommendations would you give to someone considering this product?
Give it a shot. Does what it is supposed to do.
Pros
- Trustworthy
- Fair
- Helps Innovate
- Continually Improving Product
Harish a.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Best Ticketing and chat support platform
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
Its Ticketing features which enables easy to use and centralized dashboard helps to know the priority of the ticket raised by customer and its support collision feature helps to work only one person with the ticket helping to save resources.
What is your favorite aspect of this product?
Live Agent as all-in-one help desk solution, combining email, live chat, phone assistance, social media, and ticketing on a one platform.
What do you dislike most about this product?
When compared to other enterprise-level customer support solutions, Live Agent lack in advanced AI capabilities and functionalities.
What recommendations would you give to someone considering this product?
Live agent provides best support and resolves the tickets quickly . It has a multiple channel support which helps to user to take support from any of the channel like email, messages, social platforms.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy