What is KnowledgeOwl?
KnowledgeOwl helps organizations of all sizes build better knowledge bases.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KnowledgeOwl?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Workflow and Approval Management
Multi-Language Support
Rich Text Editor
Configurable Knowledge Repository
Cataloging
Intelligent Search
Bulk Actions
Role-Based Access
Version Control
API Integration
Reporting and Analytics
Vendor Capability Ratings
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
KnowledgeOwl Reviews
Barry F.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Easy to use with amazing customer service support
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
It's easy to manage websites with it compared to other similar platforms. Also it's Price is more reasonable compared to it's competitors.
What is your favorite aspect of this product?
I like how it provides to it's user's Intuitive self service website that have great search engines. Also it's a great platform that one can use to create online manuals and software documentation without struggles.
What do you dislike most about this product?
Honestly I have nothing that I dislike towards this great platform.
What recommendations would you give to someone considering this product?
It's very straightforward and powerful,you should give it a try.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Efficient Service
Hope m.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
My experience with knowledgeOwl
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
It's relatively easy to use and also logging into the editing portal is also easy compared to other similar platforms.
What is your favorite aspect of this product?
It's very easy to use and organized. Has excellent customer service. It's super user friendly compared to other similar platforms. It's very easy to create and manage contents. Also it's great with data collection.
What do you dislike most about this product?
It should improve it's ability to convert categories to articles. Also it's should make it simple when it comes to bulky editing.
What recommendations would you give to someone considering this product?
Yes,its an efficient content management platform that you should give it a try.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
David A.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
KnowledgeOwl is what all SaaS should be.
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
First and foremost it would be customer service. The KO team is there when you need them and they know their stuff. Second would be the ability to customize the platform so that only the features and capabilities you need are visible. Third would be reliability. It just works and it works all the time.
What is your favorite aspect of this product?
Customer service
What do you dislike most about this product?
There's literally nothing I dislike.
What recommendations would you give to someone considering this product?
Carefully consider what a successful knowledge base deployment would look like, break down that perspective into all of the use cases and ancillary issues (for example security) that would be necessary to make it happen, and then discuss these with the KO team to determine if/how they can enable every use case.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
