Customer Service Management

Response
Distribution
11Reviews

KANA

KANA Software

The KANA customer experience management platform helps you deliver better, more efficient and personalized customer experiences—in the contact center, in social media and on your website.

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Composite Score

Composite
Score

8.9

CX Score

CX
Score

+87

Emotional Footprint

Emotional
Footprint

84%

Likeliness to Recommend

Likeliness
to Recommend

Customer Service Management

Response
Distribution
11Reviews
Category Features
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Analytics and Reporting
  • |
  • Contact Center Integration
  • |
  • Customer Community Management
  • |
  • Customer Self Service Capabilities
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Service Workflow Management
  • |
  • Intelligent Search
  • |
  • Mobile Customer Care
  • |
  • Multi Channel Support

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