Customer Service Management

Response
Distribution
2Reviews

Interactive Intelligence

Interactive Intelligence Customer Engagement

Today’s customers have more influence and higher expectations than ever before and your customer service organization is being tasked to respond. It’s more than simply solving customers’ problems or answering their questions. You need to interact with customers in their preferred medium, deliver a consistent experience, and be proactive and innovative with your service strategies

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Composite Score

Composite
Score

--

CX Score

CX
Score

+38

Emotional Footprint

Emotional
Footprint

61%

Likeliness to Recommend

Likeliness
to Recommend

Customer Service Management

Response
Distribution
2Reviews
Category Features
  • Agent Collaboration
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  • Agent Scripting
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  • Analytics and Reporting
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  • Contact Center Integration
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  • Customer Community Management
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  • Customer Self Service Capabilities
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Service Workflow Management
  • |
  • Intelligent Search
  • |
  • Mobile Customer Care
  • |
  • Multi Channel Support

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Product Scorecard

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