Interactive Intelligence

Interactive Intelligence Customer Engagement

Today’s customers have more influence and higher expectations than ever before and your customer service organization is being tasked to respond. It’s more than simply solving customers’ problems or answering their questions. You need to interact with customers in their preferred medium, deliver a consistent experience, and be proactive and innovative with your service strategies


Composite Score


CX Score


Emotional Footprint


Likeliness to Recommend



Interactive Intelligence Customer Engagement Product Scorecard

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

Interactive Intelligence Customer Engagement has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

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