Customer Service Management

Response
Distribution
0Reviews

IntelliResponse

IntelliResponse Virtual Agent

The IntelliResponse Virtual Agent (VA) technology platform is a next generation self-service software that automates the process of delivering answers to customer questions posed across a variety of interaction channels. IntelliResponse technology also acts as a 24×7 online research agent, delivering real-time, actionable voice of the customer insights to our clients.

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Composite Score

Composite
Score

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CX Score

CX
Score

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Emotional Footprint

Emotional
Footprint

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Likeliness to Recommend

Likeliness
to Recommend

Customer Service Management

Response
Distribution
0Reviews
Category Features
  • Agent Collaboration
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  • Agent Scripting
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  • Analytics and Reporting
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  • Contact Center Integration
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  • Customer Community Management
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  • Customer Self Service Capabilities
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  • Customer Service Knowledge Management
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  • Customer Service Workflow Management
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  • Intelligent Search
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  • Mobile Customer Care
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  • Multi Channel Support

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