What is InMoment Experience Intelligence?
The InMoment Experience Hub empowers your organization to act quickly and wisely to improve your customers’ experiences—and your bottom line.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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74 Likeliness to Recommend
87 Plan to Renew
62 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love InMoment Experience Intelligence?
Pros
- Caring
- Respectful
- Client Friendly Policies
- Fair
Cons
- Inhibits Innovation
- Commodity Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Alerts
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Questionnaire Design/Survey Builder
Data Visualization
Sentiment Analytics
API Framework
Text Analytics
Vendor Capability Ratings
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Business Value Created
InMoment Experience Intelligence Reviews
Michael R.
- Role: Industry Specific Role
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Dec 2022
Simple to use, lacks dashboard depth and features
Likeliness to Recommend
What differentiates InMoment Experience Intelligence from other similar products?
The interface is simple and easy to use and setting feedback channels is very easy and straightforward. The integration team was great to work with as we set things up. however the lack of dashboard widget options and depth of reporting is a big turn-off for companies that need in-depth reporting capabilities using the out of the box dashboard widgets.
What is your favorite aspect of this product?
The dynamic highlighting of tags and sentiment within the text of all customer feedback
What do you dislike most about this product?
Dashbooards and reporting capabilities
What recommendations would you give to someone considering this product?
If you want something really simple to get started with that is easy to set-up for basic sentiment analysis across customer feedback channels, InMoment is a great fit. However, if you want in-depth reporting and dashboard capabilities, you will need to purchase add-ons and other packages which makes the service extremely expensive versus other options.
Pros
- Friendly Negotiation
- Efficient Service
- Effective Service
- Caring
Cons
- Leverages Incumbent Status
- Commodity Features
- Less Inspiring
Muhammad B.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Oct 2022
Easy to use, yet room for imprevement
Likeliness to Recommend
What differentiates InMoment Experience Intelligence from other similar products?
The portal itself, its visuals and the ease of usage.
What is your favorite aspect of this product?
THe dashboard
What do you dislike most about this product?
The complexity
What recommendations would you give to someone considering this product?
More improvement
Pros
- Caring
- Reliable
- Performance Enhancing
- Efficient Service
Shakil A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Oct 2022
Must to have for making business decisions
Likeliness to Recommend
What differentiates InMoment Experience Intelligence from other similar products?
Adaptation to real live scenarios
What is your favorite aspect of this product?
New and innovative features
What do you dislike most about this product?
nothing as such
What recommendations would you give to someone considering this product?
if you are looking system which helps in making business decision by data analysis.. this is the product to go
Pros
- Continually Improving Product
- Enables Productivity
- Includes Product Enhancements
- Security Protects