InMoment Experience Intelligence Logo
InMoment Experience Intelligence Logo
InMoment

InMoment Experience Intelligence

6.6 / 10
InMoment Experience Intelligence
6.6 / 10

What is InMoment Experience Intelligence?

The InMoment Experience Hub empowers your organization to act quickly and wisely to improve your customers’ experiences—and your bottom line.

Company Details


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InMoment Experience Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on InMoment Experience Intelligence.

74 Likeliness to Recommend

87 Plan to Renew

62 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love InMoment Experience Intelligence?

20% Negative
10% Neutral
70% Positive

Pros

  • Caring
  • Respectful
  • Client Friendly Policies
  • Fair

Cons

  • Inhibits Innovation
  • Commodity Features

Feature Ratings

Average 66

Alerts

83

Multi-Channel Data Collection

75

Dashboards, Analytics and Reporting

70

Questionnaire Design/Survey Builder

69

Data Visualization

67

Sentiment Analytics

64

API Framework

62

Text Analytics

52

Vendor Capability Ratings

Average 66

Availability and Quality of Training

100

Ease of IT Administration

100

Ease of Customization

90

Ease of Implementation

76

Usability and Intuitiveness

76

Vendor Support

76

Ease of Data Integration

65

Product Strategy and Rate of Improvement

65

Breadth of Features

50

Quality of Features

43

Business Value Created

40

InMoment Experience Intelligence Reviews

Michael R.

  • Role: Industry Specific Role
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Simple to use, lacks dashboard depth and features

Likeliness to Recommend

7 / 10

What differentiates InMoment Experience Intelligence from other similar products?

The interface is simple and easy to use and setting feedback channels is very easy and straightforward. The integration team was great to work with as we set things up. however the lack of dashboard widget options and depth of reporting is a big turn-off for companies that need in-depth reporting capabilities using the out of the box dashboard widgets.

What is your favorite aspect of this product?

The dynamic highlighting of tags and sentiment within the text of all customer feedback

What do you dislike most about this product?

Dashbooards and reporting capabilities

What recommendations would you give to someone considering this product?

If you want something really simple to get started with that is easy to set-up for basic sentiment analysis across customer feedback channels, InMoment is a great fit. However, if you want in-depth reporting and dashboard capabilities, you will need to purchase add-ons and other packages which makes the service extremely expensive versus other options.

Pros

  • Friendly Negotiation
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Leverages Incumbent Status
  • Commodity Features
  • Less Inspiring

Muhammad B.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use, yet room for imprevement

Likeliness to Recommend

7 / 10

What differentiates InMoment Experience Intelligence from other similar products?

The portal itself, its visuals and the ease of usage.

What is your favorite aspect of this product?

THe dashboard

What do you dislike most about this product?

The complexity

What recommendations would you give to someone considering this product?

More improvement

Pros

  • Caring
  • Reliable
  • Performance Enhancing
  • Efficient Service

Shakil A.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Must to have for making business decisions

Likeliness to Recommend

8 / 10

What differentiates InMoment Experience Intelligence from other similar products?

Adaptation to real live scenarios

What is your favorite aspect of this product?

New and innovative features

What do you dislike most about this product?

nothing as such

What recommendations would you give to someone considering this product?

if you are looking system which helps in making business decision by data analysis.. this is the product to go

Pros

  • Continually Improving Product
  • Enables Productivity
  • Includes Product Enhancements
  • Security Protects

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