Infor

Infor Customer Experience Suite

Accelerate customer engagement, drive profitability and deliver an enriched customer experience using Infor's Customer Experience Suite. This suite delivers alignment and operational efficiencies across all departments, resulting in optimal strategy execution and consistent customer experiences that will increase customer and brand loyalty.

7.2

Composite Score

Composite
Score

+57

Emotional Footprint

Emotional
Footprint

67%

Likeliness to Recommend

Likeliness
to Recommend

Gold Ranked in Customer Relationship Management

Response
Distribution
36Reviews
Category Features
  • Lead Management
  • |
  • Account and Contact Management
  • |
  • Analytics and Reporting
  • |
  • Customer Service Management
  • |
  • Sales Management
  • |
  • Mobile
  • |
  • Telephony and Call Center Management
  • |
  • Activity and Workflow Management
  • |
  • Marketing Management
  • |
  • Collaboration
  • |
  • Quote, Contract, and Proposal
  • |
  • Email Marketing Automation
  • |
  • Account Segmentation
  • |
  • Sales Forecasting

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
Buy Report / $999 Explore Scorecard

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
10/10

Sales and Marketing

Great price

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 4
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 3
  • Analytics and Reporting
  • 3
  • Collaboration
  • 3
  • Customer Service Management
  • 3
  • Lead Management
  • 3
  • Marketing Management
  • 2
  • Mobile
  • 3
  • Quote, Contract, and Proposal
  • 3
  • Sales Management
  • 2
  • Telephony and Call Center Management
Does Not Recommend
5/10

Information Technology

very insightful product

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 2
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 4
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 3
  • Analytics and Reporting
  • 3
  • Collaboration
  • 4
  • Customer Service Management
  • 3
  • Lead Management
  • 4
  • Marketing Management
  • 3
  • Mobile
  • 4
  • Quote, Contract, and Proposal
  • 3
  • Sales Management
  • 4
  • Telephony and Call Center Management
Does Not Recommend
5/10

Information Technology

useful CRM tool

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 4
  • Breadth of Features
  • 3
  • Business Value Created
  • 4
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 4
  • Analytics and Reporting
  • 4
  • Collaboration
  • 3
  • Customer Service Management
  • 4
  • Lead Management
  • 3
  • Marketing Management
  • 2
  • Mobile
  • 3
  • Quote, Contract, and Proposal
  • 4
  • Sales Management
  • 4
  • Telephony and Call Center Management