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Infobip Logo
Infobip

Infobip

7.5 / 10
Category
Infobip
7.5 / 10

What is Infobip?

Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.

Company Details


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Awards & Recognition

Infobip won the following awards in the Communications Platform as a Service category

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Infobip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infobip.

91 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infobip?

0% Negative
6% Neutral
94% Positive

Pros

  • Caring
  • Respectful
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 78

Communication APIs

80

Cloud Integration

79

Software Development Kit

79

Code Libraries

78

Integration APIs

77

Online Cloud Platform

76

MMS API

63

AI Engine for CPaaS

50

Drag and Drop User Interface

50

Vendor Capability Ratings

Average 78

Availability and Quality of Training

100

Ease of IT Administration

100

Breadth of Features

94

Business Value Created

94

Ease of Implementation

94

Quality of Features

94

Ease of Data Integration

87

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

82

Vendor Support

82

Ease of Customization

81

Infobip Reviews

Alex M.

  • Role: Vendor Management
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Trust vendor with strong products catalog

Likeliness to Recommend

8 / 10

What differentiates Infobip from other similar products?

Innovative products, full SMS termination coverage at high quality, perfect support.

What is your favorite aspect of this product?

Products are working and available

What do you dislike most about this product?

For some products very long response, e.g. virtual phone numbers

What recommendations would you give to someone considering this product?

Try to reply for client''s requests

Pros

  • Trustworthy
  • Friendly Negotiation
  • Security Protects
  • Helps Innovate

Cons

  • Under Delivered

Suren H.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Amazing service from a customer driven company.

Likeliness to Recommend

10 / 10

What differentiates Infobip from other similar products?

Customer Service

What is your favorite aspect of this product?

Compatibility and future tech ready.

What do you dislike most about this product?

Nothing really..

What recommendations would you give to someone considering this product?

If you value service, this is your company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohomed W.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Wonderful organisation and great Account Manager.

Likeliness to Recommend

10 / 10

What differentiates Infobip from other similar products?

The account manager representing the organisation and the excellent support provided by the account manager always.

What is your favorite aspect of this product?

What our organisation required

What do you dislike most about this product?

Not applicable.

What recommendations would you give to someone considering this product?

Not applicableN/A

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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