Customer Service Management

Response
Distribution
1Reviews

inContact

inContact Cloud Contact Center Platform

The cornerstones of the inContact cloud call center software platform are below. This set of tools helps contact centers manage customer relationships from beginning to end, optimize agent schedules, analyze detailed reports to improve call center efficiencies, survey customers, remain TCPA compliant, integrate with leading CRMs like Salesforce, and improve their overall customer satisfaction.

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Composite Score

Composite
Score

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CX Score

CX
Score

+96

Emotional Footprint

Emotional
Footprint

78%

Likeliness to Recommend

Likeliness
to Recommend

Customer Service Management

Response
Distribution
1Reviews
Category Features
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Analytics and Reporting
  • |
  • Contact Center Integration
  • |
  • Customer Community Management
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  • Customer Self Service Capabilities
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Service Workflow Management
  • |
  • Intelligent Search
  • |
  • Mobile Customer Care
  • |
  • Multi Channel Support

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