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IncidentMonitor Logo
Monitor 24-7

IncidentMonitor

8.1 / 10
Category
IncidentMonitor
8.1 / 10

What is IncidentMonitor?

IncidentMonitor™ is an advanced and flexible ITSM solution. Developed, delivered and supported from our Canadian office. Since 1999 Monitor 24-7 Inc. has developed a healthy user base across the US, Canada and Europe. Functionality, features and best practice templates like 10 ITIL processes, HR processes, customer surveys, etc...are delivered out-of-the-box.

Company Details


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IncidentMonitor Ratings

Real user data aggregated to summarize the product performance and customer experience.

94 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IncidentMonitor?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 91

Systems Management Integration

99

Integrated Knowledge Management

96

End User Support Solutions

93

End User Self Serve

93

Multi-Site Functionality

91

Technician Administration

90

Reporting

88

Business Application Integration

88

Service Catalog

85

Multi Device Capability

85

Integration With IT Tools

84

Vendor Capability Ratings

Average 95

Availability and Quality of Training

100

Breadth of Features

100

Business Value Created

100

Ease of Customization

100

Ease of Data Integration

100

Ease of Implementation

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Usability and Intuitiveness

100

Vendor Support

100

IncidentMonitor Reviews

Aishwarya P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent performance

Likeliness to Recommend

10 / 10

What differentiates IncidentMonitor from other similar products?

Nothing it's just like the incident monitor

What is your favorite aspect of this product?

Excellent performance

What do you dislike most about this product?

Nothing all good

What recommendations would you give to someone considering this product?

Excellent performance production

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zachary V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy IT System Managing

Likeliness to Recommend

9 / 10

What differentiates IncidentMonitor from other similar products?

Dynamic in identification of potential weakness and security compliance.

What is your favorite aspect of this product?

Easy security automation

What do you dislike most about this product?

Nothing to dislikes on this tool

What recommendations would you give to someone considering this product?

For effective IT M managements use this tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jagdeep R.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Awesome product. Thums up. 10/10

Likeliness to Recommend

9 / 10

What differentiates IncidentMonitor from other similar products?

Lots of functions and features

What is your favorite aspect of this product?

Very thorogh product and excellent to use in the organization. Lots of results while using in different ways.

What do you dislike most about this product?

Some times crashes, and you loose all the input after restarting the product.

What recommendations would you give to someone considering this product?

Very thorogh product. Considering to be a part of IT organization, and must try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing