1/4 in Customer Intelligence

Response
Distribution
13Reviews

iJento

iJento

iJento’s silo-busting platform consolidates customer data from all your existing sources across all devices, sessions and channels such as Web, Mobile, Email, Social, Store and Contact Center.

9.0

Composite Score

Composite
Score

9.4

CX Score

CX
Score

+98

Emotional Footprint

Emotional
Footprint

93%

Likeliness to Recommend

Likeliness
to Recommend

1/4 in Customer Intelligence

Response
Distribution
13Reviews
Category Features
  • Anomaly Detection
  • |
  • API Framework
  • |
  • Audience Demographics
  • |
  • Audience Segmentation
  • |
  • Conversion Analysis
  • |
  • Cross Channel Attribution Analysis
  • |
  • Customer Journey Modelling
  • |
  • Data Visualization
  • |
  • Metadata Management
  • |
  • Predictive Analytics
  • |
  • Real Time Workflow Automation

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Product Reviews

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  • 1
  • 2
  • 3
  • 4
Neutral
8/10

C-Level

What an unexpectedly brilliant surprise

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 2
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 2
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Anomaly Detection
  • 3
  • API Framework
  • 4
  • Audience Demographics
  • 3
  • Audience Segmentation
  • 4
  • Conversion Analysis
  • 3
  • Cross-Channel Attribution Analysis
  • 3
  • Customer Journey Modelling
  • 4
  • Data Visualization
  • 3
  • Metadata Management
  • 4
  • Predictive Analytics
  • 3
  • Real-Time Workflow Automation