ice Contact Center​ Logo Award Winner Product Badge
ice Contact Center​ Logo Award Winner Product Badge
ComputerTalk incorporated

ice Contact Center​

7.7 / 10
Category
ice Contact Center​
7.7 / 10

What is ice Contact Center​?

Save time by efficiently handling different methods of communication on one platform including voice, email, web chat, IM, SMS, video, and social media. Users no longer have to manage inquiries from different channels on multiple pieces of software. More importantly, customers can contact you using their preferred communication channel.

Company Details


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Awards & Recognition

ice Contact Center​ won the following awards in the Contact Center as a Service - Midmarket category

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ice Contact Center​ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ice Contact Center​.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ice Contact Center​?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 81

Call Scripting and Call Flow Management

87

Screen Prompts

86

Skills Based Routing

85

Ticket Management

85

Knowledge Management

84

Contact Center Compliance Management

83

Multi Channel Intake Integration

83

Multi Channel Queue Management

81

Call Recording

76

Workforce Management

74

Contact Center Analytics

73

Vendor Capability Ratings

Average 79

Availability and Quality of Training

100

Business Value Created

100

Ease of Customization

100

Ease of Data Integration

100

Ease of Implementation

100

Ease of IT Administration

100

Quality of Features

100

Vendor Support

100

Breadth of Features

98

Product Strategy and Rate of Improvement

98

Usability and Intuitiveness

59

ice Contact Center​ Reviews

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Great support, easy to learn.

Likeliness to Recommend

8 / 10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Caring
  • Respectful
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Integration with teams, & reporting features

Likeliness to Recommend

10 / 10

Pros

  • Respectful
  • Fair
  • Altruistic
  • Acts with Integrity
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Easy to use, great support by team

Likeliness to Recommend

8 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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